Ratings based on 203 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Thank you very much for letting me stay, it was very comfortable, clean, staff very friendly
by A verified traveler
Posted 25 Mar 2024
Hostel type room. Although our stay here was without any serious misadventure (were were mother and daughter, quiet and respectful of the accommodation), there were a few things I found concerning. Check in: I was asked for my passport. As an U.S. Citizen we know we don't just hand over our passport except for an occasional copy required by some hotels. This being said I was asked to LEAVE it with the owner. I argued and my daughter left her ID. I was woken up at 11:30 that night with a request for the booking person's ID. I left my passport card not my book passport with the owner. Breakfast never arrived or was offered. Tried to use shuttle both to and from the airport but it apparently didn't exist or was an inconvenient day. Tried to contact them from the U.S. at the appropriate business hour, they never answered the phone. Tried to text, same thing. Train was close by but was late, never arrived or closed for construction (not the owner's fault obviously). At check out an inspection of the room was required by the owner before she would give me back my ID. Garbage was emptied once, I did it myself the rest of my stay. Towels were only exchanged once. The best description of how I felt during the time I spent at this location (7 days) is as someone who would run off without paying (I prepaid my entire stay), or someone who would somehow damage their property. Plus: Heater, tea, coffee, sugar, cups, kettle and refrigerator.
by A verified traveler
Posted 23 Jan 2024 on Hotels
by A verified traveler
Posted 31 Oct 2023
Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests.
They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response.
Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit."
These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees.
They should be put out of business.
by A verified traveler
Just a roof overnight stay
Posted 31 Oct 2023 on HotelsFriendly staff. It’s an overnight stay. With a roof over your head. Shower shared you have to put one finger on power button and shower at same time. Not good shower at all. Bring your own food and drink. Staff are friendly. Have to leave £20 cash or Id card for deposit for key. Returned when you exchange for the key when leaving.
by A verified traveler
DO NOT STAY HERE
Posted 4 Oct 2023 on HotelsClaimed I did not have a reservation and made me pay for it again with cash. They held our passports until we paid cash for it even they we pre paid with the booking.
by A verified traveler
Good location for an early flight
Posted 23 Sep 2023 on HotelsA room close to the airport - ideal for an early departure (or a late arrival). In the flight path - so don't arrive early expecting to sleep!
Staff friendly and helpful.
Room basic but has what you need for the night; benefits from free parking too.
by A verified traveler
Posted 20 Sep 2023
I will give average point of 2.5. My room was not great with the price I paid. Very old tv, and insects flying in the room. The internet was very good.
by A verified traveler
Dont stay here
Posted 16 Sep 2023 on HotelsNot worth the money, staff very unhelpful. Paid £11 for breakfast, breakfast consisted of 2 slice of bread and 2 sausages, took a bite of it and spat it out.
