Ratings based on 71 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lincoln
Posted 28 Apr 2024
We check in on Friday evening, and was put in room 304. Everything was great, until we wanted to Shower. The shower is not working so we called the front desk and had to use my phone as the phone in the room did not work either. Eventually they finally sent up Maintenance after 3 request. The kid was very polite and did what he could and said that he would be back in the morning with a new shower head. My husband and I left very early morning Sat and we didn’t return till very late. We wanted to shower when we got back as we always shower when our day is done, but the shower still hadn’t been fix and in fact there was no water pressure now so talking a tub bath was out of the question. So I call front desk again and a gentleman answered. I explained to him what was going on and he responded by telling us there was a note dated Fri that the shower was not working and the room was unavailable. He offered us to switch room but at this point what was the point as we check out in the morning. Now I am not sure if the communication is not very good or something, but we spend $$$ on a room that had NO shower, the phone did not work, and the internet was Very Very slow. The hot tub was great!
Comment from Hotel Management
6 May 2024 by Jeanette, Hotel Management
I'm so sorry for your experience. I appreciate the feedback and we'll work with Maintenance for better communication.
by A verified traveler
Posted 25 Apr 2024
Smoking indoors makes the entire place smell awful. The “restaurant” was a small cafe with very simple food, my lettuce was wilted and gross. The pool area was old, water was freezing and the hot tub was not hot. The shower wasn’t hot either. The only friendly person we spoke with was the kid who checked us in who needed a new jacket.
Comment from Hotel Management
25 Apr 2024 by Jeanette, Hotel Management
I'm so sorry to hear this. We have maintenance checking our pool area right now.. I appreciate you bringing all this helpful information to our attention. Look forward to impressing you next time!!
by A verified traveler
Posted 20 Apr 2024
Great
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Jeanette, Hotel Management
Thank you so much for the feedback.
by A verified traveler
Posted 17 Mar 2024
Just not a great stay.
Comment from Hotel Management
3 Apr 2024 by Jeanette, Hotel Management
I'm terribly sorry your stay wasn't what you'd imagined. I hope we get the opportunity to serve you in the future.
by A verified traveler
Posted 1 Mar 2024
Outside not clean lots of mud
Comment from Hotel Management
3 Apr 2024 by Jeanette, Hotel Management
Thanks so much for the feedback. We will work on the outside area.
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Jeanette, Hotel Management
Thank you so much for the feedback!
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Jeanette, Hotel Management
Thank you so much for the feedback!
by A verified traveler
Posted 23 Feb 2024
Amazing food. Very comfortable beds. Will go back again
Comment from Hotel Management
3 Apr 2024 by Jeanette, Hotel Management
Thank you so much for the feedback!
