Ratings based on 115 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Cosy, clean.
Comment from Hotel Management
16 May 2024 by Urban Serviced Apartments , Hotel Management
Many thanks for taking the time to leave us this awesome review and rating. Much luck on your future travels and visit us again sometime!
by A verified traveler
Posted 23 Nov 2023
The apartment is nice and large and ticks a lot of boxes, but there are a couple of small things that could really elevate to make it an excellent experience.
For example, a full kitchen but only one knife and no baking tray or grill pan, makes it difficult to actually use the kitchen.
The bed is comfortable, but with only one small pillow each and a poor quality duvet cover that doesn’t stick to the duvet means you’re wrestling with a load of material during the night.
The WiFi is excellent, there’s two shops nearby, and super close to the bus and train stations.
The communication with the agent was really good and we would stay here again.
Just a little more attention to detail needed.
Comment from Hotel Management
23 Nov 2023 by Urban Serviced Apartments, Hotel Management
Dear Sophia,We truly appreciate your kind words and are delighted to hear that you found the apartment nice, large, and conveniently located. We also appreciate your constructive feedback regarding some aspects of the accommodation. Your insights are invaluable as they help us continuously improve our services. We have taken note of your suggestions and will certainly consider adding more kitchen utensils and ensuring the availability of additional pillows for future guests.It's heartening to know that you found our communication with the agent to be really good, and we're thrilled to hear that you would consider staying with us again. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is instrumental in helping us achieve that goal.Warm regards,Urban Serviced Apartments
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Urban Serviced Apartments, Hotel Management
Dear David,We appreciate your feedback and are glad you had a positive experience.Thank you once again for choosing our accommodation, and we look forward to the opportunity of serving you again.Best regards,Urban Serviced Apartments
by A verified traveler
Posted 3 Nov 2023
Great location! Super clean apartment. We would like to come back again.
Comment from Hotel Management
3 Nov 2023 by Urban Serviced Apartments, Hotel Management
Dear Tatiana,Thank you for your wonderful review! We're delighted to hear that you enjoyed the great location and found our apartment super clean. We'd be thrilled to welcome you back anytime you decide to return. Your kind words mean a lot to us, and we look forward to hosting you again in the future.Warm regards,Urban Serviced Apartments
by A verified traveler
Posted 17 Sep 2023
Don’t be put off by building. Once inside, the apartment is very nicely decorated and appointed and I would highly recommend. It is very close to bus terminal
Comment from Hotel Management
18 Sep 2023 by Urban Serviced Apartments, Hotel Management
Many thanks for taking the time to leave us this awesome review and rating. Good luck on your future travels and we will be expecting you back!
by A verified traveler
Good location and excellent service
Posted 17 May 2023 on HotelsUrban Serviced Apartment located close to bus station which is very convenient for us, The rooms were very clean and enough space. The response by the management were very quick and our litter problems handled well.
Comment from Hotel Management
17 May 2023 by Urban Serviced Apartments, Hotel Management
Many thanks for taking the time to leave us this awesome review and rating. Good luck on your travels and we will be expecting you back!
by A verified traveler
Posted 21 Apr 2023 on Hotels
Very good stay - highly recommended. I just wish they tidy up the room on a daily basis.
Comment from Hotel Management
23 Apr 2023 by Urban Serviced Apartments, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at our property. We are delighted to hear that you had a very good experience and would highly recommend our property to others.We appreciate your comment regarding the daily tidying of your room (which was request based). Please be assured that we take all feedback seriously and we apologize if we fell short in this area during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and we will use your feedback to improve our services.Thank you again for choosing our apartments for your stay, and we look forward to welcoming you back soon.
by A verified traveler
Posted 25 Mar 2023 on Hotels
Met with Viktor who handed over the keys and showed me around the apartment. Apartment brand new and in excellent condition, everything required for a short or long stay. Apartment 400m from the train station/ bus stop for the airport bus. Approximately 1300m from the main square.
Excellent communication all the way through from start to finish, all my questions were answered within minutes even if I had sent them to the wrong booking, sorry again Viktor 😂.
Excellent stay would thoroughly recommend.
Comment from Hotel Management
25 Mar 2023 by Urban Serviced Apartments, Hotel Management
Many thanks for taking the time to leave us this awesome review and rating. Good luck on your future travels and we will be expecting you again!
by A verified traveler
Posted 1 Feb 2023
Great customer service! The host reaches out to guest as soon you book. Well informative about the area, and makes you feel right at home! What I love most was the clean fragrant sheets! It smells so lovely. I will definitely return and I highly recommend staying here!
Comment from Hotel Management
2 Feb 2023 by Urban Serviced Apartments, Hotel Management
Thank you so much for taking the time to leave us this awesome review and rating! Good luck on your future travels and visit us again!
by A verified traveler
Posted 31 Aug 2022 on Hotels
Really homely lovely flat, Viktor was extremely helpful and attentive. Thank you!
Comment from Hotel Management
31 Aug 2022 by Urban Serviced Apartments, Hotel Management
Many thanks for taking the time to leave us this awesome review and rating. Good luck on your future travels and visit us again!
