Ratings based on 100 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2020
by A verified traveler
Posted 7 Sep 2020
They said they are not doing online booking... so I’m trying to get my money back! So I didn’t stay here
Comment from Hotel Management
8 Sep 2020 by Ammy, Hotel Management
Hi, we are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo
by A verified traveler
Posted 6 Sep 2020
Comment from Hotel Management
8 Sep 2020 by Ammy, Hotel Management
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo
by A verified traveler
Posted 23 Aug 2020 on Hotels
After reading all the reviews on line we decided against staying here. The place sounds awful. The place we did stay was lovely and they have had guest stay who have walked out of the place and payed extra just to get away..
Comment from Hotel Management
24 Aug 2020 by Arthur, Hotel Management
Hi, Janet! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur
by A verified traveler from Leicester
Posted 9 Aug 2020
Hotel room was dirty no hand wash bearing in mind of the current corona virus pandemic happening!!! Reception was hardly there and when asked for extra bedding I didn’t get any.
Comment from Hotel Management
10 Aug 2020 by Chris, Hotel Management
Sorry for the trouble caused, Jade! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Chris
by A verified traveler
DO NOT BOOK THIS HOTEL
Posted 5 Aug 2020 on HotelsHad booked 2 x family rooms through hotels.com for 1 night for 3rd August. Was phoned by OYO "customer service line" at 10:30am on the morning of the stay to be told that the rooms were no longer available due to "circumstances". I said this was strange as i had phoned the hotel the day before to confirm and all was okay.
I phoned hotels.com who werent aware of this at all.
I then asked my wife to phone the hotel direct and asked if they had any rooms available. Strangely, they had 2 x family rooms available for £125.00.
I phoned OYO "customer service line" back and they told me that the Hotel was closed due to COVID. When i told them that this was a complete lie they got angry on the phone and said that this is what the hotel owner had told them.
I decided to phone the hotel owner direct and explain all of the above. Got diverted to his mobile and he said he wasnt at the hotel until midday and hadnt told my wife he had 2 family rooms available and that our rooms were now cancelled.
Reading the previous reviews, this clearly isnt the first time this has happened but i feel we may have dodged a bullet reading the reviews of the people that have recently stayed. Thankfully we hadnt left home but still 2 days family time at the beach ruined thanks to OYO who offered no apology. Hotels.com were no better offering no apology or no assistance with alternative accommodating.
I will take this matter further and i will make sure that this "hotel" is exposed for what i truly is
Comment from Hotel Management
7 Aug 2020 by Bella, Hotel Management
Sorry for the unpleasant experience you had with us, Gareth! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!
by A verified traveler
Posted 4 Aug 2020 on Hotels
Comment from Hotel Management
15 Aug 2020 by Cheshta, Hotel Management
Hi, Edward! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jacob
by A verified traveler
Posted 20 Jul 2020 on Hotels
Comment from Hotel Management
21 Jul 2020 by Marie, Hotel Management
Hi, Lisa! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!
by A verified traveler from Nottinghamshire
Posted 19 Jul 2020
Avoid at all costs dirty room unpleasant staff unpleasant smell
Tea and coffee not replaced each day
Dirty stained bedding and towels
Sad to say I will not be returning
Comment from Hotel Management
20 Jul 2020 by Marie, Hotel Management
Hi, Snowy! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!
by A verified traveler
Not as good as it looks on hotels.com
Posted 12 Jul 2020 on HotelsWas 2 hrs into a 3 hr journey to Skegness, received a text of oyo hotels saying a refund was going to returned to my bank,rang oyo customer service which was shocking to say least,the hotel was booked on free cancellation and pay on arrival, I checked my online banking and had the room price of £84 deducted from my account, spoke to 2 representatives from oyo but had no joy, so carried on to Skegness on arrival spoke to manager my booking wasn't even in there system, but I showed him my email confirmation of hotels.com, he offered my an alternative family room but not the one I booked but was glad to have a room after a 3 hour drive, the hotel wasn't anything like the photos on hotel.com the hotel was in need of some tlc outside and inside, we was given a room with 2 double beds instead of a double and 2 twin beds, that was fine like I said previously at least we had a bed for night,the manager was very good though and his staff was fine as well, it said on web site breakfast was available for £5 per person but I was told it wasn't available, we didn't spend much time there just slept there
Comment from Hotel Management
13 Jul 2020 by Chris, Hotel Management
Sincere apologies, we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris
