Ratings based on 234 Verified Reviews
3.5 Room cleanliness
3.1 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
No staff available on arrival, need to ring and wait for someone to turn up, lady very nice when she did arrive, communal areas were dirty and had a bad smell. Room and bed was clean, although unable to open any windows as they had extra layer of safety glass in a wooden frame screwed over existing window. Very noisy from other rooms, shower dreadful trickle of water. Booked last minute , quality is reflected in the price, would not stay again.
Comment from Hotel Management
11 Jun 2024 by Anchala , Hotel Management
Dear Natalie,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize as there was no staff available upon your arrival and that you had to wait. Your kind words about the staff member who did arrive are appreciated. We are also sorry to hear about the condition of the communal areas and the bad smell. Your comments about the windows and noise levels are noted. We understand how important it is to have a comfortable and quiet environment.Regarding the shower, we apologize for the poor water pressure and will have our maintenance team investigate and resolve this issue. We value your feedback and we hope you might consider giving us another chance in the future.
by A verified traveler
Posted 4 Jun 2024
Although it was a busy Bank holiday weekend, the hotel was quiet, making for a peaceful nights sleep. The view from our top floor balcony was wonderful, the room was small but clean and tidy. A great, enjoyable and memorable 2 days.
Comment from Hotel Management
5 Jun 2024 by Anchala , Hotel Management
Dear Gavin,Thank you for your lovely feedback. We are delighted to hear that you enjoyed a peaceful night's sleep during the busy Bank holiday weekend and that you found the view from your top-floor balcony wonderful. It's great to know that you appreciated the cleanliness and tidiness of your room. We look forward to welcoming you back for another memorable stay in the future.
by A verified traveler
Posted 2 Jun 2024
Stayed here for the night and was ok. Shower had no pressure and hot water didn’t work in the morning. There is no one on reception so had call the company to get someone to come and check us in. Overall not a great experience and wouldn’t come here again.
Comment from Hotel Management
5 Jun 2024 by Anchala , Hotel Management
Dear Lewis,Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay, especially with the shower pressure, hot water, and the check-in process. Your comments are important to us, and we will address these issues.We value your feedback and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 24 May 2024
Beautiful room and view from the balcony
Room & balcony need updating as holes in the walls & broken wood on balcony. Also the balcony floor could do with painting. If our neighbour was using their shower all of our water would stop working. Lovely greet from Tristan on arrival and the room was set up lovely. Nobody is ever on reception which is highly annoying. They don’t respond to the bell either. Such a shame as it’s a beautiful hotel in a great location
Comment from Hotel Management
27 May 2024 by Anchala , Hotel Management
Dear Aimee,It's great to hear that you enjoyed the beauty of your room and the view from the balcony. However, we're sorry to learn about the issues you encountered during your stay. It's concerning to hear about the maintenance issues in the room and on the balcony, as well as the inconvenience of the water supply being affected by your neighbor's usage.We appreciate your kind words about Tristan's warm welcome and the lovely setup of your room. However, we apologize for the lack of responsiveness at the reception desk. Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Anchala , Hotel Management
Dear jackie,Thank you for your feedback .
by A verified traveler
Posted 24 Apr 2024
There was never anyone on duty in reception, my room was not cleaned whilst I was out, breakfast was non existent, there were no staff around, I was checked in by a boy who looked about 14 and didn't seem to know what he was doing, I certainly won't be staying there again.
Comment from Hotel Management
26 Apr 2024 by Anchala , Hotel Management
Dear Andrew,It sounds like you had a frustrating experience. Not having anyone available at reception, lack of room cleaning, and nonexistent breakfast can really detract from a hotel stay. We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback and we hope to welcome you back in the future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Anchala , Hotel Management
Dear Susan,Thank you for your feedback.
by A verified traveler
Posted 7 Apr 2024
great little hotel for a few day's break. Staff was friendly and helpful.
Comment from Hotel Management
8 Apr 2024 by Anchala , Hotel Management
Dear Ian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and helpful. We hope to welcome you back for another great stay in the future!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Anchala , Hotel Management
Dear Christopher,Thank you for your feedback .
by A verified traveler
Posted 29 Mar 2024
Would not recommend. Travelled 3 hours for 2 nights leaving after the 1st night. Room basic felt like a hostel no hotel staff not welcoming shower terrible no blinds or netting just curtains so had to be drawn as other building looking in bed creaky supported by make shift wooden legs. If you’re happy for roof over head for a night this is a place for you. Complained and would not offer a refund or anything!
Comment from Hotel Management
2 Apr 2024 by Anchala , Hotel Management
Dear Tracy,We're truly sorry to hear about your disappointing experience during your stay. We apologize for the issues you encountered with the room, including the basic amenities, the condition of the bed, the shower, and the lack of privacy. Your feedback is valuable to us, and we will address these concerns with our team. Regarding the refund, we understand your frustration and would like to apologize for any inconvenience caused. We hope to have the opportunity to regain your trust in the future.
