Ratings based on 6 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jul 2023 on Hotels
Really clean caravan one comkplain TV to small rain near all weekend so could not go. far
Comment from Hotel Management
25 Jul 2023 by Accommodation Manager , Hotel Management
Thank you for taking the time to review your recent stay with us, your feedback is very much appreciated.
by A verified traveler
Posted 18 Jul 2023
Property was really clean,all the basics were there like microwave,toaster,kettle etc etc. I would go back there again.
Comment from Hotel Management
18 Jul 2023 by Accommodation Manager, Hotel Management
Thank you for taking the time to review your recent stay with us, your feedback is greatly appreciated.
by A verified traveler
Posted 26 Jun 2023
Caravan was clean and well equipped. Could be numbered better on caravans and site. Site was clean and tidy
Comment from Hotel Management
18 Jul 2023 by Accommodation Manager, Hotel Management
Thank you for taking the time to review your recent stay with us, your points will be passed onto the site management team for consideration.
by A verified traveler
Posted 6 Jun 2023 on Lastminute
Property and facilities were great, short stroll to beach and friendly staff, not so good was the Mattress in the bedroom with the springs sticking out, but they replaced it, dont take down old signage about getting refunds, it applied at covid times, and poor wifi connection that you pay for.
Comment from Hotel Management
6 Jun 2023 by Accommodation Manager, Hotel Management
Thank you for taking the time to review your recent stay, we do have a team onsite to assist with any issue that may arise so I am pleased to see that they attended to the mattress issue for you. I am sorry to hear that you experienced issues with the wifi connection, as the accommodation is self catering wifi is not provided, unfortunately this is supplied by a separate company which we have no control over.
by A verified traveler
Posted 28 Apr 2022
Caravan was freezing at night heaters in the bedrooms didn't work that well I had 2 double quilts on and was still cold. The shower constantly dripped so had to take it off and put it on the tray so it didn't keep my daughter up anymore.
Comment from Hotel Management
9 May 2022 by Accommodation Manager, Hotel Management
Thank you for taking the time to leave a review of your recent holiday.
I am sorry that you were cold during the night, the caravan comes with an electric fire to the lounge, heated towel rail to the shower room and warm air blow heaters to both bedrooms, all of these appliances are checked prior to your check in and were in full working order.
This holiday home is one of our Deluxe models and does not have full central heating, unfortunately the weather is beyond our control, but if you do feel the cold easily it would be advisable to look for a fully central heated caravan when booking so early in the season.
I am sorry that you had an issue with the shower however we do operate a full housekeeping and maintenance team, had you reported this during your stay we would have attended to this straight away for you.
by A verified traveler
Posted 29 Mar 2022 on Hotels
Caravan was a bit too basic and cold. The oven kept going out
Comment from Hotel Management
29 Mar 2022 by Accommodation Manager , Hotel Management
Hi Kevin,
Thank you for taking the time to review your recent stay with us. I am sorry to hear that you experienced an issue with the oven, we do have an onsite maintenance team who would have looked into this problem for you.
We hope to see you again at some point if you are looking to return to Chapel St Leonard’s.
