Ratings based on 312 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Mar 2024
The staff was wonderful and very helpful! They had a kids club with childcare and a free shuttle to the ski resort. The shopping center wasn’t too far either. We prepaid for breakfast and we were pleased with the selection of food.
Comment from Hotel Management
31 Mar 2024 by Miquel Martinez, General Manager, Hotel Management
Dear David,Thank you for positively reviewing your time at our hotel.We are overjoyed to hear that our staff's dedication to service excellence contributed to a wonderful stay at abba Xalet Suites. It's heartening to know that the kids club and our complimentary shuttle service added convenience and joy to your ski adventure. Your remarks on the proximity of the shopping center are noted, and we are glad it was within a favorable distance for your needs. Prepaid breakfast seems to have been a great start to your day, and we're proud that our diverse food selection met your expectations. Cleanliness and the condition of our hotel are priorities for us, and your 100% satisfaction in these areas, as well as with the room amenities and overall service, fills us with pride. We consistently strive to provide a comfortable and enjoyable experience for our guests.We look forward to seeing you again on your next visit.Best wishes,Miquel Martinez, General Manager
5 out of 5
by A verified traveler from pacifica

Posted 21 Sep 2023
Hotel is set in stunning surroundings. The staff were all very friendly and welcoming. Will definitely stay here again.
Comment from Hotel Management
22 Sep 2023 by Miquel Martinez, General Manager, Hotel Management
Dear Kathleen, Thank you for taking the time to share your review with us.We are thrilled to hear that you found the surroundings stunning and appreciated the friendliness and welcoming nature of our staff. Our team takes great pride in providing exceptional service to our guests, and we are glad it contributed to your enjoyable stay.We look forward to welcoming you back for another memorable stay in the future.We look forward to welcoming you back. Best wishes,Miquel Martinez, General Manager
2 out of 5
by A verified traveler

Posted 12 Jul 2023 on Hotels
Comment from Hotel Management
14 Jul 2023 by Miquel Martinez, General Manager, Hotel Management
Dear Tim,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Miquel Martinez, General Manager
5 out of 5
by A verified traveler

Great stop away from the hustle and bustle

Posted 27 Apr 2023 on Hotels
We enjoyed everything about our stay.
Comment from Hotel Management
3 May 2023 by Miquel Martinez, General Manager, Hotel Management
Dear Josef,Thank you for taking the time to review your recent stay.We are pleased that you had a pleasant stay and that our convenient location with transport options close by met your requirements perfectly.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Miquel Martinez, General Manager
5 out of 5
by A verified traveler

Posted 14 Nov 2022
Pros: - Location; only 5-10 min drive to the main city centre with all its shops, close enough to benefit from the city life but away from the hustle and bustle. Also very close to La Massana. - Spacious room - Modern and clean room and bathrooms - Great views - The premises are really nice; nice landscaping - Free parking. Extra parking lot across the street as well in case the parking is full. - Friendly and helpful staff; they were able to help me organize a Caldea spa visit. - Elevator - Fridge in room Cons: - Could benefit from improving soundproofing. It was mentioned in other reviews. We could hear what was going on in neighboring rooms and hallways. - The pillows were particularly uncomfortable (this is not something I usually note) - If not coming by car, it is a little bit of a climb from the main road, where the bus drops you off (the bus system is great in Andorra by the way!) Overall we had an excellent stay, it was a great value for money and we highly recommend it!
Comment from Hotel Management
14 Nov 2022 by *, Hotel Management
Thank you very much for your review, This help us to improve our premises.Lluís ArmengolFront desk
3 out of 5
by A verified traveler

Posted 18 Aug 2022
Very noisy. It's next to a very busy road and the noise is even throughout the night. It's a deal-breaker for me. So we didn't stay one more night as we were thinking about it. One of the female staff at breakfast was very rude. The breakfast wasn't included and we thought that like in all other hotels we'd pay for it at the checkout. But as we were leaving the dining hall, she loudly shouted breakfast and pointed at her cash register. I asked can we pay when we checkout. She rudely said: No, now! Eventually, their machine couldn't take our card and we had to go to the reception. I asked the receptionist did we have to pay at the dining hall. He said, no. That woman serving at the restaurant should be sent for a major retraining. She was morose during the breakfast itself too - unwillingly showed where things were, etc.
Comment from Hotel Management
18 Aug 2022 by Miquel Martinez, Hotel Management
Dear Mumtoz, Thank you for your kind feedback. We are sorry that you didn't sleep well due to the noise of the road. All charges are paid at the time, although no, the manners of the waitress were not appropriate and we will discuss this issue with her so that it does not happen again. We apologize again. Best wishes.
5 out of 5
by A verified traveler

Very good hotel

Posted 22 May 2022 on Hotels
The hotel is very good. Rooms are spacious - linens good - views amazing.
Comment from Hotel Management
12 Jun 2022 by Miquel Martinez, General Manager, Hotel Management
Dear Doug, Thank you for taking the time to review your recent stay. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to seeing you again soon, Kind regards, Miquel Martinez, General Manager
5 out of 5
by A verified traveler

Posted 4 May 2022 on Hotels
Comment from Hotel Management
6 May 2022 by Miquel Martinez, General Manager, Hotel Management
Dear Bernardo, This is a great rating. Thank you! We are delighted you had a great stay. Thank you again. We look forward to welcoming you back. Best regards, Miquel Martinez, General Manager
5 out of 5
by A verified traveler

Posted 30 Apr 2022
The views from the spa were amazing.
Comment from Hotel Management
30 Apr 2022 by Lluís Armengol, Hotel Management
Thank you very much for your review, we look forward to see you again soon.
5 out of 5
by A verified traveler

Posted 1 Apr 2022
Great place to get away from the cold mountains. Only missed temperature control for room for occupants with hours of heat working and need a room card key to keep electricity on. Great spa access with restaurant and friendly reception with Sofia! Great views!
Comment from Hotel Management
3 Apr 2022 by Miquel Martinez, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that you had an enjoyable stay and that you found our location was ideal for your needs. We always aim to provide a comfortable atmosphere and meeting the needs of our guests is one of our top priorities. Please don't hesitate to let us know of any concerns you may have whilst you are with us, rest assured your comments have been noted. We hope we have the opportunity to welcome you back again. Kind regards, Miquel Martinez, General Manager
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