Ratings based on 407 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Most of all I liked the staff at this hotel. Very professional, helpful, nice and courteous. Hotel lobby wasn't very well designed to spend time at. There is not much to do around the hotel and one should walk about 20 minutes to reach some good locations. There is a mall very close to the hotel that can be helpful in case of emergency needs or shopping for leaisure.
by A verified traveler
Posted 16 May 2024
Nice staff!
Comment from Hotel Management
22 May 2024 by Inan Dogan General Manager, Hotel Management
Dear Vahid ,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely
by A verified traveler
Posted 7 May 2024
It is a nice and luxury hotel in the central European side of Istanbul. There are tons of restaurants in the area. But the hotel looks at a major intersection of a busy bridge. Once you step outside you can smell the strong smog and the rooms overlooking the front of the hotel are noisy even with windows closed. Breakfast is acceptable. Gym is nice and useable.
Comment from Hotel Management
16 May 2024 by DOGUKAN BAYAR ASSISTANT FRONT OFFICE MANAGER, Hotel Management
Dear Mr Amir,Thank you for your feedback , We appreciate the time you took to share your experience with us.We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Inan Dogan - General Manager, Hotel Management
Değerli Misafirimiz Beste Hanım,Doubletree by Hilton İstanbul Esentepe'de harika bir konaklama geçirdiğinizi duymaktan çok memnunuz. Tüm konuklarımız için olağanüstü bir hizmet düzeyi ve en unutulmaz konaklamalar sunmak için ekipçe çabalıyor ve bunu doğru yaptığımızın onayını sizin gibi değerli misafirlerden almaktan gurur duyuyoruz.Doubletree by Hilton İstanbul Esentepe'yi tercih ettiğiniz için tekrar teşekkür eder, ekibimizle birlikte sizleri tekrar ağırlamayı temenni ederiz.Saygılarımla,Inan DoğanGenel Müdür
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Inan Dogan - General Manager, Hotel Management
Dear David,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager
by A verified traveler
Okay for business travellers, not tourists.
Posted 19 Feb 2024 on HotelsDisappointing spa, the pool was cold and the Turkish bath had a weird smell. The room was okay, view was pretty average and the hotel isn’t so far away from the tourist areas. Free warm cookie on reception was a nice touch though.
Comment from Hotel Management
19 Feb 2024 by Doğukan BAYAR, Hotel Management
Dear Enrico, Warm Greetings from DoubleTree by Hilton Istanbul Esentepe. Firstly, we would like to thank you for choosing to stay with us, during your visit to Istanbul.Our guests’ satisfaction is always paramount important to us and we are sorry to hear your dissatisfaction about spa area.We would like to thank you for all feedbacks, it is indeed very important tool to improve our services and facilities further. They are well noted to improve them. We hope that you will allow us another chance in the nearest future to be of service to you to provide a better experience. We do look forward to have you as our guest again and please let me know if I can be of assistance to you. Best Regards
by A verified traveler
Posted 4 Feb 2024
Nice hotel , very clean . Ar conditioner was not working , the room was very hot . I asked the service to fix it and that was taking so long . I have hard time to sleep at 2 second nights because the room temperature, it’s was stressful for me and my wife because we have my little bay together with us . She’s can’t sleep as well, the room was very uncomfortable.
Comment from Hotel Management
7 Feb 2024 by Inan Dogan - General Manager, Hotel Management
Dear Cleiton,Thank you for choosing to stay at the Doubletree by Hilton Istanbul Esentepe and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Best RegardsInan Dogan General Manager
by A verified traveler
Posted 20 Jan 2024
Good
Comment from Hotel Management
23 Jan 2024 by Inan Dogan - General Manager, Hotel Management
Dear Osnam, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Inan Dogan - General Manager, Hotel Management
Dear Satoshi,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager
