Ratings based on 251 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
I’m not someone who normally writes reviews and I hate complaining, but we couldn’t wait to check out of this hotel. The rooms were clean but the rest of the hotel is tired. The pool is a thermal pool which has sulphur in it, sadly this makes the whole hotel smell really badly of egg. I’d read reviews about an egg smell previously and I thought people were over reacting, but they weren’t, it was very bad. The staff were rude and unhelpful. The food was awful. We are aged 30 and all other guests were 70 . The pool also tarnished my jewellery, my fault for wearing it but I didn’t realise the pool was thermal until I got in and there were no signs to indicate this. My jewellery is badly damaged. We read lots of positive reviews before arriving so we were looking forward to staying, but sadly it was a terrible experience. Lake Garda itself is beautiful, would recommend visiting the lake but do not stay at this hotel.
by A verified traveler
Posted 29 Apr 2024
Great location just outside the historic centre. The room was clean but was on the small side and we couldn’t open two suitcases without having to move one to the bed. The thermal spa was amazing and the spa facilities were great, there is just an unfortunate egg smell which can’t be helped. Overall I would recommend.
by A verified traveler
A good 1 night stay, wouldn’t have stayed longer
Posted 6 Feb 2024 on Hotels3/5 we would score this stay.
The smell was something else. I couldn’t describe it other than it was constant, put us off eating and made us feel sick. I struggled to breath well throughout the stay.
Thankfully it wasn’t that obvious in our room.
Room was clean, bed was decent, ok size.
Food was good. Smell was terrible in the dining area and majorly puts you off eating, it’s like rotten egg.
We arrived very early due to flight and wasn’t able to check in early. We waited hours at the hotel. They did offer for us to stay longer the next day which was very appreciated.
It’s out of season, we didn’t know this. So everything mainly is shut and there’s not much about.
It is very dated decor in the communal areas, very random seating and you almost don’t know what to do with yourself when you’re there.
by A verified traveler
Posted 20 Dec 2023 on Hotels
by A verified traveler
Posted 30 Oct 2023 on Hotels
by A verified traveler
Posted 8 Aug 2023
The hotel is in a prime location and provided more of a 'four star' experience than the other officially 'four star' hotels on our trip.
by A verified traveler
Posted 18 Apr 2023 on Hotels
by A verified traveler
Posted 10 Apr 2023 on Hotels
The hotel has been renovated. Replaced furniture. Unfortunately, the capacity of the furniture has decreased, and there are no drawers in the bedside tables. There are no hooks for towels and bathrobes in the bathroom.
Also reduced the opening hours of the pool and spa. Now open from 9.00 to 19.00 (previously worked from 8.00 to 20.00). It is very uncomfortable
by A verified traveler
Posted 4 Apr 2023 on Hotels
The hotel has been renovated. Replaced furniture. Unfortunately, the capacity of the furniture has decreased, and there are no drawers in the bedside tables. There are no hooks for towels and bathrobes in the bathroom.
Also reduced the opening hours of the pool and spa. Now open from 9.00 to 19.00 (previously from 8.00 to 20.00)
by A verified traveler
Posted 22 Mar 2023 on Hotels
