Ratings based on 31 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
A very beautiful and relaxing place with great food and excellent service!!
by A verified traveler
Posted 22 Apr 2024
The intuitivenss of the staff about my situation (injured back) that started with Nazin and Raphael had displayed in making my stay at the resort more enjoyable was very appreciated. I wish I knew the names of all of the other staff members that had a part in my stay. The room was nice and clean, food was very enjoyable, pool was maintained and used, the facilities (view) were kept up and great as well. I will make it a point to come back.
by A verified traveler
Posted 3 Mar 2024
Over all very impressed excellent service food great we will return
by A verified traveler
Posted 18 Feb 2024
This is a fun and uniquely designed resort with fun theme rooms and so much creative detail. My friend and I stayed in the cave (appropriate because I’m sort of a “bear”). The food was great, the pool was nice, and everyone there made us feel so welcome. It’s on a beautiful sandy beach too. We are certain to be back.
by A verified traveler from Chelsea
Posted 14 Jan 2024
Positives: Sugar beach is approximately 5 hours driving time from Dumaguete. The beach is clean, sand is soft, ocean water clear, rock formations are pretty.
Improvements: The resort is tired and in need of updates and a complete makeover. The smell of the dogs (walking and laying down in the restaurant) is unappealing. Overall the staff are friendly, however, the ratty and stained towels, 2 star food service and long wait time for any requests is just a bit much. The pool water is cold. During breakfast, we observed the pool attendant pouring chlorine in the pool and stirring with a stick (not making this up). The "resort" may have provided a beautiful experience and served guests well in the past. At the present time, I would take a pass and look elsewhere.
Comment from Hotel Management
18 Jan 2024 by MARC, Hotel Management
GOOD DAYTHANK YOU FOR YOUR REVIEW.LETS START LIKE THIS ME AND MY WIFE HAVE TAKEN OVER THE RESORT SINCE AUGUST 1 2023.WE ARE AWARE THAT SOME THINGS NEED RENOVATIONS BUT SADLY NOT POSSIBLE IN THE HIGH SEASONN RIGHT NOW (FOR OUR GUESTS NOT SO NICE)GOING BACK TO YOUR POINTS:-OUR NEW ROOM TOWELS AND POOL TOWELS JUST ARRIVED ON JANUARY 13. AFTER AN LONG WAIT WE CAN ASURE THAT ALL OUR TOWELS ARE BRAND NEW.- 2 STAR ON OUR FOOD AND SERVICE?? THANK YOU SO MUCH. WE ARE VERY HAPPY THAT MOST OF OUR OTHER GUESTS SEE THIS DIFFERNTLY. - AND YES WE HAVE 3 FRIENDLY DOGS BUT NOT SMELLY (SHOWERED ONCE IN THE WEEK).-POORING CHLORINE IN THE POOL AT 8 AM IS AN NORMAL MAINTENACE TASK BEFORE VACUUM THE FLOOR DAILY, SO THE POOL WOULD BE READY TO USE TO ALL OUR DEAR GUESTS AT 9 AM THEY CAN ENJOY SWIMMING. -POOL WATER IS COLD?? BETWEEN 28C TO 29C BUT OF COURSE WE WILL TAKE NOTE ALL YOU’RE POINTS AND WE WILL TRY TO IMPROVE, IN THE FUTURE. WE APPRECIATED YOUR REVIEW AND COMMENTS. ONCE AGAIN THANK YOU FOR YOUR STAY AND THANK YOU FOR YOUR REVIEW.
by A verified traveler from Canton
Posted 14 Nov 2023
If you like quiet beaches, world class food, and a world class operation, this is the resort to go to. The music in the lounge is relaxing. The new owners took over 2 months ago, and from the new pool to other improvements, that will make the resort even better are on the way. The owners are very nice. My only regret was not booking the resort earlier and having more time to spend there. Fast internet is available, along with cable TV. If you like to relax and enjoy world class food, this is the place to be.
by A verified traveler
Posted 7 Jul 2023
The place is lovely and quiet. Each room in Takatuka have its own theme, which we find very unique compared to the other hotels that we have stayed. We booked the Marco Polo room, which sleeps 5 with a maximum of 6 people. During our stay we were allowed to bring our own food and use their kitchen (and grill) since their restaurant isn’t open yet; however, they do serve coffee and some quick snacks like sandwiches, pizza and sausages. It is about a 20-minute drive going to the boulevard, where you can find several restaurants that closes quite late at night. They have parking spaces outside their gate, but if you want to park inside their property you can do so with a minimal charge. I suggest you call them ahead of time to reserve a parking space inside their property since it can only accommodate 4 cars. The owner and the staff are friendly and nice, the owner even waited for us near the exit to bid us farewell upon our check out.
by A verified traveler
Posted 3 Jul 2023
I enjoyed seeing their artworks and appreciate the peace and tranquility of the place including the access to the shoreline
by A verified traveler
Posted 13 May 2023
The room was in great condition and had fun themes. The property is decorated very nicely. And the bathrooms and shower worked very well.
Hoever, the WIFI did not work at all in the rooms and was spotty around the property.
The property is far from the main part of town and Campomanes Bay, so it would be best to bring your own car, as the tricycle rides can be expensive.
Comment from Hotel Management
14 May 2023 by Cathy, Hotel Management
Thank you, Sir, it was a pleasure having you with us. We are looking forward to your next visit and wish you a nice day, Cathy
by A verified traveler from Huntington Beach
Posted 24 Mar 2023
Great beach and water for swimming. The resort is a fun spot for 1 - 2 nights with eclectic style rooms. Super fun.
