Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
I couldn't even shower because of all mold
Comment from Hotel Management
18 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the experience you had during your recent stay. Your feedback about the mold in your room is alarming and not reflective of our standards. We take such matters very seriously and will address this issue immediately with our housekeeping team to ensure thorough inspection and remediation. Please contact us directly so we can discuss this matter further and make it right. Your comfort and satisfaction are our utmost priorities.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Internet signal was weak, had a lot of lagging during use.
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback following your recent stay. We apologize for the inconvenience caused by the weak internet signal and lagging during your use. Your comments are important to us, and we will look into improving our internet connectivity to provide a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jun 2024
Mediocre
Comment from Hotel Management
7 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're sorry to hear that your experience was mediocre. We value your feedback and would like to learn more about how we can improve. If you have any specific concerns or suggestions, please feel free to share them with us. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler from Mammoth Spring
Posted 4 Jun 2024
It was fine. Reasonable value, easy to find.
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and for rating us 4 out of 5! We're glad to hear that you found your stay with us to be fine and that you appreciated the reasonable value and ease of finding our hotel. If there are any specific areas where you believe we could improve to make your next stay even better, please feel free to share your feedback with us. We hope to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jun 2024
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Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you chose to stay with us. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
I was very disappointed with the condition of my room. It felt very worn and uncomfortable. I also felt unsafe in this particular area. I had booked a room for two consecutive nights, but cancelled the second night after I had stayed one night, and booked my second night at another hotel…much better.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations. We appreciate your honesty and understand your decision to cancel the second night. Please know that we take your feedback seriously and will use it to make necessary improvements. We're glad to hear you found accommodations more suitable elsewhere and hope for the chance to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler from Chatfield
Posted 2 Jun 2024
Even though it is a sketch part of town, the hotel is quite nice on the inside.
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad to hear that you found our hotel to be quite nice on the inside despite the neighborhood. Your feedback is appreciated, and we strive to provide a comfortable and pleasant experience for all our guests. We hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
This motel used to be the place to go 16-20 years ago. Thus time it was really run down. The front desk clerk was very courteous and helpful. The room was dirty and had a peculiar smell, toilet bowl and back had black around it, dirt and hairs everywhere- bathroom floor had dirt on the floor. Do not stay here. We should have gotten our money back. It was not what was advertised- not acceptable. Ugh!
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear about your disappointing experience. It's disheartening to hear that the condition of our motel did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these concerns and prevent recurrence. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler from Maple Grove
Posted 30 May 2024
Our bathroom smelled like gas sewer, told the front desk and no improvement.
After 2 days we never showed
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about the unpleasant experience you had during your stay. Your comfort and safety are our top priorities, and it's disheartening to learn that we failed to address the issue with the bathroom odor effectively. Please accept our sincerest apologies for the inconvenience you experienced. Your feedback will be addressed promptly to ensure improvements are made. We understand your decision not to continue your stay, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
It’s “okay” but it didn’t exude cleanliness. Shower had some mildew in the cracks. Looks like a bit of water damage next to the shower. Bedding covers had a noticeable stain and I don’t want to know what from.
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay. Your comments are concerning, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
