Ratings based on 956 Verified Reviews

4.2 out of 5
74% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jun 2024
5 out of 5
by A verified traveler from Jacksonville

Posted 31 May 2024
This is where the cool people hang out and stay! This hotel is beautiful and ran by some great employees! The breakfast was the best part and absolutely delicious. The hotel was convenient and everyone was so kind and helpful. Loved it!
Comment from Hotel Management
3 Jun 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Priscilla,Thank you for such a positive review.We are delighted that the hotel's ambiance resonated with you and that you found our team to be both friendly and helpful. It's wonderful to hear that our Pentalounge has made a lasting impression, providing a comfortable and stylish space for our guests to relax and unwind.Your commendation of our breakfast as the best part of your visit is particularly gratifying, and we're proud that our efforts to offer delicious and convenient dining options have been appreciated.Knowing that the convenience of our location contributed positively to your experience is very rewarding, as we strive to make our guests' stays as seamless and enjoyable as possible.It would be our pleasure to have you return on another occasion. Very best wishes,Chanel Taylor, Operations Manager
4 out of 5
by A verified traveler

Posted 28 May 2024
Comment from Hotel Management
3 Jun 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Jessika,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Chanel Taylor, Operations Manager
5 out of 5
by A verified traveler

Posted 22 May 2024
The hotel was very dark… the staff were friendly but they do not do what they say they are going to do. The reception staff could be more helpful.
Comment from Hotel Management
27 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Theresa Irene, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our staff to be friendly and our rooms to be clean. These aspects are integral to the Pentahotel Brussels City Centre experience, and your commendation is greatly appreciated.However, we regret to hear your concerns regarding the hotel's condition and service. We strive to maintain high standards and assure you that our hotel's design reflects the modern, trendy, and cosy atmosphere we aim for. We are also committed to providing efficient service, and we apologize if we fell short during your visit. Your comfort and satisfaction are paramount to us.Rest assured that we constantly seek to improve our guests' experiences and your input is instrumental in this ongoing process.We hope to welcome you back. Best wishes,Chanel Taylor, Operations Manager
3 out of 5
by A verified traveler

Posted 17 May 2024
Property condition was good and staff was friendly but the room we got was not properly cleaned like there was dust on table etc ( not like a 4 star 🌟 property). We stayed there for 3 nights but no cleaning was done and upon request we were told that it’s because our stay is less than 4 nights?? I did not like this rule honestly in a 4 star property so had to ask for towels and bin bags separately at the end. Hotel location is great, staffs were friendly , breakfast was nice and they encourage go green too so overall experience was nice.
Comment from Hotel Management
21 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Atika, We would like to thank you for this review about your recent experience in our hotel.It is heartening to hear that you found our property in good condition and our staff to be friendly. We take pride in our team's dedication to service excellence and are glad it contributed positively to your experience.We regret to hear about your disappointment with the cleanliness of your room and the housekeeping service during your stay. We typically pride ourselves on maintaining impeccable standards and although daily housekeeping is not standard for shorter stays, we are always ready to accommodate additional cleaning requests to ensure our guests' comfort. Furthermore, we apologize if the policy regarding the frequency of cleaning was not clearly communicated to you upon check-in.It is pleasing to note that you enjoyed our convenient location, the quality of our breakfast offerings, and our efforts to promote environmental sustainability. These are aspects of the Pentahotel experience we are very proud of and we are thrilled they resonated with you.We hope to welcome you back. Best wishes,Chanel Taylor, Operations Manager
3 out of 5
by A verified traveler from Huntington Beach

Posted 15 May 2024
I know separate from hotel but the parking garage was really bad. Human poop in the elevator and bad urine smell. Sketchy homeless man near our car. Hotel was average. Fitness room was nice. Location was good. Check in guy we rude Checkout guy was very nice. Ac didn’t work first night but after reporting it they fixed it for night 2-3. Stay was May 2024.
Comment from Hotel Management
21 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Alan, Thank you for taking the time to review your stay.We are pleased to hear that you found our fitness room to your liking and that the hotel's location met your needs, providing convenient access to local attractions and amenities.We regret to hear about your experience with the parking facility; please note that it is managed by a third-party service, yet we understand that it can impact the overall impression of your stay. We also apologize for any discomfort caused by the air conditioning issue, and we are glad to learn that our team was able to resolve it promptly for the remainder of your stay. Concerning room cleanliness, this is typically a point of pride for us, and we are disheartened that we did not meet your expectations in this regard. We continuously strive to provide exceptional service, and we are sorry to hear that your interaction during check-in did not reflect our high standards. Please rest assured that your feedback has been shared with our staff to ensure we maintain the friendliness and efficiency that we are known for.We are encouraged by your comments on our check-out staff and will continue to uphold the professional and courteous service you experienced at the end of your visit.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager
5 out of 5
by A verified traveler

Posted 14 May 2024
N/A
Comment from Hotel Management
21 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Cher Eric,Merci de partager l'expérience de votre séjour.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié l'attention de notre personnel. Cela nous tient à cœur de fournir une expérience mémorable à nos hôtes.Nous regrettons néanmoins que la propreté de la chambre n'ait pas entièrement satisfait vos attentes. Soyez assuré que la propreté est une priorité absolue pour nous et que vos remarques sont prises très au sérieux. Nous avons des procédures de nettoyage rigoureuses en place pour garantir un environnement accueillant et impeccable à nos hôtes.Nous sommes heureux de constater que notre personnel ait fait une impression positive sur vous et que vous ayez trouvé notre service à la hauteur. Le Pentalounge est en effet un espace que nous aimons mettre en avant pour son ambiance chaleureuse et conviviale, et nous sommes enchantés qu'il ait contribué à votre expérience positive.Nous espérons vous compter de nouveau parmi nous.Chanel Taylor, Operations Manager
3 out of 5
by A verified traveler

Posted 4 May 2024
This was an “okay” stay for us. They have a weird rule where you need to tell them the day before if you want the breakfast buffet otherwise it goes from 17 € to 28 € a person. There are no phones in the room so you have to go down to the front desk. Turning on my cell phone line wasn’t an option because we are using a data eSIM while travelling. It was also our honeymoon and the property didn’t offer anything or even mention it when we checked in (it was written on our booking information). The hotel lobby was very busy (it seems like this is popular spot for locals to have a drink and hangout). The hotel wasn’t the worst we’ve had but we expected a bit better. We also have been backpacking and wanted to do laundry here but they did not have any services available for washing clothes.
Comment from Hotel Management
6 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Jarre, Thank you for taking the time to review your stay.We are heartened to hear you found our room cleanliness and hotel condition to meet your expectations.We regret to hear that certain aspects of your stay did not live up to the high standards we strive to provide. Regarding our breakfast buffet, we aim to offer flexibility and value, and we apologize if our policy caused any inconvenience. We do indeed maintain a policy of not including phones in the rooms to encourage our guests to enjoy the ambiance of our Pentalounge, although we understand this may not suit everyone's preferences. Please know, we do have a full menu available through our room service, and our front desk is always ready to assist with any requests. We are sorry if we missed the opportunity to make your honeymoon stay extra special; celebrating our guests' memorable occasions is important to us. On the matter of laundry services, while we do not have self-service facilities, we offer professional laundry and dry cleaning services for the convenience of our guests.We appreciate your positive remarks on the cleanliness and overall state of our hotel, and we hope these aspects made your stay more comfortable.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager
4 out of 5
by A verified traveler

Posted 1 May 2024
It was very convenient and nice
Comment from Hotel Management
4 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Rasmus,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Chanel Taylor, Operations Manager
5 out of 5
by A verified traveler

Posted 28 Apr 2024
Very nice comfy beds and clean facilities
Comment from Hotel Management
29 Apr 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Niki,Thank you for such a positive review.It's heartening to know that our comfy beds provided you with a restful night's sleep and that the cleanliness of our facilities met your expectations. We're also delighted that the condition of our hotel and the amenities provided enhanced your experience. Our team strives to deliver exceptional service, and it's rewarding to see these efforts reflected in your feedback.Thank you for choosing Pentahotel Brussels City Centre, and for highlighting the positive aspects of your visit. We take great pride in our hotel and the satisfaction of our guests is our top priority.It would be our pleasure to have you return on another occasion. Very best wishes,Chanel Taylor, Operations Manager