Ratings based on 17 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fayoum
Posted 18 Apr 2021 on HotelsResort need renovations but staff was very professional and helpful. Special Receptionist 👩💼She was very nice and organized for us every wish, also amazing desert trip.
by A verified traveler
Posted 19 Mar 2021 on Hotels
by A verified traveler
Wonderful stay
Posted 31 Jan 2021 on HotelsVery friendly staff, lovely place
by A verified traveler
Posted 15 Dec 2020 on Hotels
by A verified traveler
Moderate
Posted 7 Dec 2020 on Hotelsby A verified traveler
Posted 16 Jun 2019 on Hotels
by A verified traveler
Posted 17 May 2019 on Hotels
The view is amazing and the balcony spacious.
Some of the fixtures and fittings were in need of maintenance or repair.
Comment from Hotel Management
20 May 2019 by Mahmoud Elkady, Hotel Management
Dear Mrs. Jane,
thank you very much for your wonderful review and it is very helpful and we promise you that we going to renovate as we now in a period of development and renovation and next visit will be better .
thank you and see you soon
by A verified traveler
Very bad experience
Posted 24 Mar 2019 on HotelsThe resort is completely neglected. I stayed for 7 hrs from 4 PM until 11:30pm without power or water as the generator was faulty and could not be repaired. No body care of you or even tell you the truth. At 9 PM they offered two candles. Toilet has very weak water pressure. Resort manager met me and apologised and offered free one day stay and upgrade to a sweet room he was a professional person. In restaurant people does not know how to serve guest you have to wait a lot to be served and very limited varieties dust is common here. Not recommended until completely renovated and all staff take full training.
Comment from Hotel Management
29 Mar 2019 by Mahmoud Elkady, Hotel Management
Dear Our valuable customer,
first of all , i apologize for troubling you but the actual the problem of the electricity was around all the government and in same time w had an emergency problem with our generator.
of course we know that is not the guest fault but the problem was out of our hands.
on behalf of all the New panorama team , i am inviting Mr. Medhat to visit us any time to enjoy his stay with us and we promise him that this problem will never happen again
thanks , see you soon
by A verified traveler from alex., eg
Posted 22 Feb 2019
nice view from the room on the karon lake
large suite with 2 large rooms each have bathroom & A/C
with large sitting area with TV , but required elec. boiler for tea,..
need some activities for the kids ( play station , slides , ....)
breakfast is good , can be in the room which is better , but need more options
Comment from Hotel Management
22 Feb 2019 by Mahmoud Elkady, Hotel Management
Dear valuable guest ,
thank you very much for your useful review ,
and we will work on the negative points and hope to see you very soon
by A verified traveler
تجربة لن اكررها
Posted 11 May 2021 on Hotelsجيدة ولكن المياه كانت مقطوعة في الفترة من ١٠ مساءا حتي ٤ فجرا وذلك كل يوم
فرش الغرفة غير مريح
لا توجد وسائد كافية
