Ratings based on 182 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Great location, staff and overall experience.
Comment from Hotel Management
23 Apr 2024 by Andras Biro, Hotel Management
Dear Jeremy,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Providing a great location, excellent service, and an exceptional overall experience is what we strive for. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 11 Apr 2024
Great architecture, nice interior
Comment from Hotel Management
11 Apr 2024 by Andras Biro, Hotel Management
Dear istvan,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you for sharing your feedback about your recent stay and appreciating service touchpoints, particularly regarding facilities and design. We eagerly anticipate your return and look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler from Huntington Beach
Posted 26 Mar 2024
Great location to walk around Singapore. Room has very few amenities (no toiletries, etc.)…and front desk never answers to assist and forgot my wake up call. Room has a good bed and nice lavatory. Bar is good but staff basically ignore you. Sadly, front desk staff do not interact and explain the property (where to go inside, where is what, how to get to restaurant, that there is a place for afternoon tea, when to expect housekeeping, where is the pool, etc.). Overall, I would give this 7 out of 10. Not what you expect for the price.
Comment from Hotel Management
28 Mar 2024 by Andras Biro, Hotel Management
Dear Alexander,Warm greetings from The Capitol Kempinski Hotel Singapore. Thank you very much for taking the time to share a feedback of your experience.I am deeply sorry to see and hear your disappointment.Thank you for highlighting it and I am sorry for the service shortfalls and falling below the standard. My sincere appologies for the inconvenience caused, understanding how it affected your comfort. I have personally shared your feedback with the operations leaders, to look into it closely and take action, so we avoid re-occurrence.It would be my pleasure to have the opportunity to connect with you and focus more on the future of re-establishing your trust in our services. Building relationships with our guests is my utmost priority and I certainly look forward to having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler from Menifee
Posted 19 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Andras Biro, Hotel Management
Dear Harriet,Warm greetings from The Capitol Kempinski Hotel Singapore!I sincerely appreciate your excellent feedback.We are looking forward to having you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 10 Mar 2024
This is a truly wonderful property. The staff are amazing from the moment you arrive. You feel truly cared for. Nice amenities.
Comment from Hotel Management
10 Mar 2024 by Andras Biro, Hotel Management
Dear Tom,Thank you for choosing The Capitol Kempinski Hotel Singapore and taking the time to share a few words about your experience with us.I am very pleased to read that you describe our hotel as 'wonderful' and that you appreciated our warm service. Thank you very much!We take great pride in taking exceptional care of our guests and are very pleased that your expectations were highly met.We truly appreciate your lovely comments and we look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler from Hook
Posted 24 Feb 2024
Comment from Hotel Management
28 Mar 2024 by Andras Biro, Hotel Management
Dear Melanie, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you for your excellent rating and I am thrilled to see how much you appreciated the overall stay. We look forward to having you back soon and keep exceeding your expectations. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 20 Feb 2024
Our stay at this hotel was superb. The breakfast buffet was excellent, and we were so impressed with every member of the staff that we encountered. They were extremely professional and courteous and very friendly. I cannot praise the hotel and staff enough. We would definitely stay here again.
Comment from Hotel Management
23 Feb 2024 by Andras Biro, Hotel Management
Dear Sherry,Warm greetings from The Capitol Kempinski Hotel Singapore and it is wonderful to see your detailed experience.First and foremost, thank you very much for highlighting all the personalized touchpoints during the breakfast experience and other service areas. It was my pleasure to pass your lovely comments to the entire team. It is heart-warming to know how much you appreciated it, in addition to the room comfort.My team and I look forward to the opportunity of welcoming you back to our property and creating many more wonderful memories. Warm regards, Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Unpleasant smells
Posted 7 Jan 2024 on HotelsGood service, but our room smelled like a sewer/toilet in the morning when we woke up. They seem to have some issues with proper drainage/sewers.
Comment from Hotel Management
14 Jan 2024 by Andras Biro, Hotel Management
Dear Guest,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.While positive feedback about service standards continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. I hear you well in regards to Room Functioning & Condition of Appliances. Thank you for highlighting it and I am deeply sorry for inconvenience caused. I have shared your feedback with our Operations leaders to look into it closely and it was immediately rectified. We have also taken preventive measure to avoid re-occurrence. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
19 Feb 2024 by Andras Biro, Hotel Management
Dear Mohammed,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. If your time permits and you would like to offer further insights on how I can support the team to improve your future experiences, please feel free to email me directly. Our utmost goal is to exceed guest expectations in all touchpoints. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 21 Dec 2023
Pleasant heritage building close to main transport hubs and shopping to suit all budgets . I was under the impression that I would have an open balcony but this was enclosed with no option to access fresh air in the room . The room was nonetheless comfortable with good modern amenities. It was a fair trek to the breakfast area but that daily hike just allowed one to indulge in the wide variety on offer with a guilt free conscience. More than happy to revisit this venue .
Comment from Hotel Management
24 Dec 2023 by Andras Biro, Hotel Management
Dear Patricia,Warm greetings from The Capitol Kempinski Hotel Singapore.It is such a pleasure to hear all your praise and positive impressions about hotel's service standards, location and facilities. Indeed, our product consists of 2 heritage buildings with conserved status and only four stories high. Through conservation guidelines to retain the essential architectural features, there are more then 50 different room layouts categorized in 5 room types and 4 different suits. Our Heritage Rooms come with a glass-enclosed balcony overlooking the city. On the other hand, our Terrace Rooms come with a private outdoor terrace area with views of the city skyline.We appreciate your kind words and looking forward to welcoming you back soon. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
