Ratings based on 502 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
The room is a little bit small.
by A verified traveler
Posted 9 Apr 2024
The staffs were friendly & helpful, especially the one who serve me named Pop. The hotel itself has not much facility except the swimming pool. But its convenience to train station & malls, just a few mins walk.
Comment from Hotel Management
10 Apr 2024 by Karen K, Hotel Management
Dear Ee Ling,Thank you for taking the time to share your positive experience at Genting Hotel Jurong. We are thrilled to hear that Pop have provided you with excellent service, making your stay experience smooth and answering your questions patiently. We will make sure to pass on your kind words to them. We aim to provide comfortable and enjoyable accommodations for our guests, and it's rewarding to hear that your expectations were met.Thank you for choosing Genting Hotel Jurong, and we look forward to welcoming you back for another positive experience in the future.Warm regards,Karen KGuest Relations ExecutiveGenting Hotel Jurong
by A verified traveler
Posted 3 Apr 2024
I had a good stay. The staff were very pleasant and helpful. Only one complaint - the bed was a little too hard.
Comment from Hotel Management
4 Apr 2024 by Karen Kee, Hotel Management
Dear Shazzasbazzar,Thank you for staying with Genting Hotel Jurong and for taking the time to provide us with your valuable feedback. Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are delighted to note that your overall experience met up to expectation.We valued our guest feedback and our management team had note on your comment in regards Beds comfort. We had feedback to our management in regard to your comment for further improvement.We would like to take the opportunity to thank your feedback. We look forward to your continued support and hope to welcome you back again in the near future. Please feel free to reach us should you need further assistance.Thank you.Best Regards,Karen KeeGuest Relations Executive
by A verified traveler
Posted 7 Mar 2024
Staff are professional, polite and friendly. Property is well maintained. Rooms are clean, well maintained and modern.
Comment from Hotel Management
11 Mar 2024 by miko, Hotel Management
Dear Iqbal,Thank you for taking the time to share your recent stay experience with us. It’s always wonderful to read and receive such good reviews.Thank you for complimenting on hotel’s services and rooms cleanliness. It means a lot to us. This is our simple joy when we get to delight our guest.We hope you will stay with us and recommend us to your friends and family, as we would love to welcome them as well.Kind Regards,Miko.CGuest Relations Executive
by A verified traveler from Ontario
Posted 5 Mar 2024
Perfect
Comment from Hotel Management
6 Mar 2024 by miko, Hotel Management
Dear Andrew,Greetings From Genting Hotel Jurong and thank you for leaving a review of your recent experience. We recognize that your time is valuable and appreciate the feedback which you have provided.Once again, we thank you for taking the time to share your experience and hope to welcome you back for a better experience in the near future.Kind Regards,Miko.CGuest Relations Executive
by A verified traveler
Posted 29 Dec 2023
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Posted 8 Nov 2023 on Hotels
by A verified traveler
5 stars
Posted 4 Nov 2023 on HotelsClean and prompt service
by A verified traveler
Posted 2 Nov 2023 on Hotels
