Ratings based on 965 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The spaceship wasn’t working so my promised trip to mars didn’t happen
Comment from Hotel Management
29 Apr 2024 by Anthony Lim, Hotel Management
Dear Richard,Your spaceship to Mars breakdown sound fairly serious. If you have any plan to reschedule another launch again. Please keep us posted. Thanks Best regards, Anthony LimGeneral Manager
by A verified traveler from New Rochelle
Posted 28 Apr 2024
by A verified traveler
Posted 27 Apr 2024
Nice hotel, very unique with loft style sleeping quarters, but the loft was a bit of a challenge at night if you needed the toilet. Rooms are small, shower toilet combo was very small. No iron in the room. Great location, good price, quiet and unique. Small challenges overall.
Comment from Hotel Management
29 Apr 2024 by Anthony Lim, Hotel Management
Dear Benjamin,Thank you for your detailed feedback! We're glad to hear that you appreciated the unique loft-style room, hotel's location and quiet atmosphere. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. Please note that you can easily request these items from our Housekeeping team, who will be more than happy to deliver them to you promptly. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back soon for another pleasant stay.Warmest regards,Anthony LimCluster General Manager
by A verified traveler
Posted 26 Apr 2024
The location is very good. No ironing board in room which I would expect to be the norm these days. It is a solid 3 star and good value.
Comment from Hotel Management
26 Apr 2024 by Anthony Lim, Hotel Management
Dear Anthony,Thank you for your feedback! We're glad to hear that you found our location to be very good and that you appreciated the value of your stay.Regarding the absence of an ironing board in your room, we apologize for any inconvenience caused. Please feel free to reach out to our housekeeping team, and they will be more than happy to promptly deliver an ironing board to your room.We appreciate your understanding and hope to have the pleasure of welcoming you back soon.Warm regards,Anthony LimCluster General Manager
by A verified traveler
Posted 26 Apr 2024
Rooms are cozy but very well appointed. Close to dining options and popular areas such as Clark Quay
Comment from Hotel Management
26 Apr 2024 by Anthony Lim, Hotel Management
Dear Sze-Yern,Thank you for your feedback! We're delighted to hear that you found our rooms cozy and well-appointed, and that our location close to dining options and popular areas like Clarke Quay suited your needs.We look forward to welcoming you back for another cozy stay in the future!Warm regards,Anthony LimCluster General Manager
by A verified traveler
Posted 24 Apr 2024
Great location
Comment from Hotel Management
26 Apr 2024 by Anthony Lim, Hotel Management
Dear Andre,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A verified traveler
Posted 24 Apr 2024
The rooms are smaller than expected, little table space to keep belongings, lack of seating other than bed on the lower floor - for loft room. Aircon not strong.
Comment from Hotel Management
26 Apr 2024 by Anthony Lim, Hotel Management
Dear Kyara,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of our rooms and the limited table space for belongings, especially in our loft room layout. Your comments are valuable to us, and we will certainly take them into consideration for future improvements.Regarding the air conditioning, we apologize if it did not meet your expectations. Our maintenance team will look into this to ensure that all our guests are comfortable during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Anthony LimCluster General Manager
by A verified traveler from Palo Alto
Posted 19 Apr 2024
Excellent price over quality ratio hotel. Ideally located along the Singapore river walk for. Pleasant strolls. Got upgraded to a loft room which was great from all aspects. The rooftop pool and fitness center were enjoyable. Highly recommended.
Comment from Hotel Management
23 Apr 2024 by Anthony Lim, Hotel Management
Dear Yannick,Thank you for your feedback! We're thrilled to hear that you found our hotel to offer excellent value for money and that you enjoyed the ideal location along the Singapore river walk. It's fantastic that you were upgraded to a loft room and that you found it great from all aspects. We're glad you enjoyed the rooftop pool and fitness center as well. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!Warmest regards,Anthony LimCluster General Manager
by A verified traveler
Posted 14 Apr 2024
Excellent hotel
Comment from Hotel Management
15 Apr 2024 by Anthony Lim, Hotel Management
Dear Dan,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager
by A verified traveler
Posted 8 Apr 2024
Great location on Robertson Quay, a short walk from many restaurants and transit options (MRT, bus). Staff were friendly and generally helpful. A/C worked well in our room. The shower tiles could have been cleaner.
Comment from Hotel Management
8 Apr 2024 by Anthony Lim, Hotel Management
Dear Jennifer, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our hotel's great location on Robertson Quay, with easy access to restaurants and transit options.We're glad that you found our staff friendly and generally helpful, and that the air conditioning in your room worked well to keep you comfortable.We apologize for any inconvenience caused by the cleanliness of the shower tiles. Please rest assured that we will address this promptly with our housekeeping team to ensure that such issues are rectified.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warmest regards, Anthony LimCluster General Manager
