Ratings based on 719 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
If you are looking for a place to sleep in and nothing else, this hotel is good for you.
It's walkable from Novena station but it's quite a distance. Not too bad though.
The rooms are small and feels quite cramped but it's comfortable enough for a good rest.
The breakfast buffet was alright as well.
In summary: It's decent.
by A verified traveler
Fair stay
Posted 25 Jan 2024 on HotelsIt was fair hotel. Room is small. Wifi is very slow, cannot use for meeting.
Comment from Hotel Management
7 Feb 2024 by Ibis Singapore Novena Team , Hotel Management
Dear Danny, Thank you for your comments and we apologise for the shortfall in WIFI. Please note, we have recently upgraded our WIFI and we are confident that this was an isolated case. We hope we have another opportunity to better serve you again in the near future. Kind regards ,
by A verified traveler
Posted 15 Jan 2024
Clean, comfortable bedding. Quiet room. But not very spacious. Housekeeping is excellent.
Comment from Hotel Management
7 Feb 2024 by Ibis Singapore Novena Team , Hotel Management
Dear Soon Tee, Thank you for your constructive review and compliments. We will share this feedback with the team and I am sure this will serve as motivation to continue providing top service. Kind regards,
by A verified traveler
Posted 23 Dec 2023 on Hotels
New part of the city for me. One ofmany malls across the street. Breakfast wasnt included in my reservation. It was 25 Sing dollars.
Comment from Hotel Management
27 Dec 2023 by Ibis Singapore Novena Team , Hotel Management
Thank you for your review and we hope that we have another chance to see you again in the near future. Kind regards,
by A verified traveler
Posted 16 Dec 2023
Nothing unique. The rooms dull n banging on the doors. Aircon not cold took them 5 days to look into it. Will not stay there again
Comment from Hotel Management
27 Dec 2023 by Ibis Singapore Novena Team , Hotel Management
Dear Francisca, Thank you for your feedback and we apologise for the shortfalls. Please rest assured we will address the issues on hand and hope that we have another opportunity to welcome you back again in the near future. Kind regards,
by A verified traveler
Going Downhill
Posted 20 Nov 2023 on HotelsVery disappointed with the amenities provided, aside from having to request it! No hand towels, no soap(eco friendly reason?). As expected, room very small for twin beds!
Comment from Hotel Management
29 Nov 2023 by Ibis Singapore Novena Team , Hotel Management
Dear Terry, Thank you for your feedback and we are sorry if you experience did not meet your expectations. The hotel has taking several sustainable steps in line with our aim to reduce single use plastics. Whilst we do understand this approach does not suit all, we would encourage you to approach our team to see if we able to make your stay more comfortable. Kind regards,
by A verified traveler
Posted 12 Nov 2023
More places fir guests to sit at lobby
Comment from Hotel Management
14 Nov 2023 by Ibis Singapore Novena Team , Hotel Management
Thank you Eric for your wonderful rating and we have noted your comments. We do hope to see you again in the very near future. Kind regards,
by A verified traveler
Posted 20 Aug 2023
Comment from Hotel Management
23 Aug 2023 by Ibis Singapore Novena Team , Hotel Management
Dear Simon, Thank you for your wonderful review !! We look forward to welcoming you back. Kind regard
by A verified traveler
Posted 19 Jul 2023
Clean
Comment from Hotel Management
21 Jul 2023 by Ibis Singapore Novena Team , Hotel Management
Dear Jeongmin, Thank you for your review and comments. We look forward to seeing you again in the near future. Kind regards,
by A verified traveler
Stayed one week
Posted 17 Jul 2023 on HotelsPlace was a bit of a walk to the train station but not too bad. Bus stop less than 5 minutes from hotel. Noted some places that can be cleaned further on my first night, I mentioned this to the housekeeping staff who addressed it promptly.
Hotel is more dated than in the pictures but staff has been lovely.
Comment from Hotel Management
21 Jul 2023 by Ibis Singapore Novena Team , Hotel Management
Dear Thessa, Thank you for your feedback and comments. We are glad that overall you enjoyed your stay and that the staff were the highlight. We look forward to welcoming you back in the near future. Kind regards,
