Ratings based on 620 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Walkable from the nearby Lavender train station and metro. Wei Slang was so helpful at night when I had questions to ask at the front desk.
The swimming pool is so small, so it's hard to swim properly in it.
Comment from Hotel Management
29 Mar 2024 by Hotel NuVe Urbane, Hotel Management
Thank you for sharing your experience! It's wonderful to hear that the hotel's proximity to the Lavender MRT station and metro was convenient for you. We are pleased to know that all the staff at our hotel provided helpful assistance at the front desk during your stay. However, we understand your feedback regarding the size of the swimming pool. Your feedback is valuable as it helps us understand areas where we can potentially improve. We appreciate your insights and hope to welcome you back again in the future!
by A verified traveler
Posted 4 Mar 2024
Insufficient power points
Comment from Hotel Management
4 Mar 2024 by Kameesh, Hotel Management
Dear GuestThank you for bringing your concern regarding power points to our attention. We apologize for any inconvenience this may have caused during your stay.We understand the importance of having sufficient power points in today's digital age, and we will certainly take your feedback into consideration as we continue to enhance our facilities.Please know that your satisfaction is our priority, and we are committed to ensuring that your future visits are more comfortable and convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Kameesh RajHotel Manager
by A verified traveler
Posted 3 Mar 2024
This hotel was nice, however for the price I paid the room was very small and I wasn't wowed by the room nor the pool. The pool was small and shallow.
Sadly, for what I paid this was not worth the money, and I would not recommend this to my friends or family.
Comment from Hotel Management
4 Mar 2024 by Kameesh, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologize that your experience did not meet your expectations.We understand your concerns regarding the size of the room and the pool. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing you with a memorable stay.Please know that we take your comments seriously and will use them to improve our offerings and services. We strive to provide value for the price paid, and we are sorry that we did not meet that standard during your visit.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
21 Feb 2024 by Kameesh , Hotel Management
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. If you plan to revisit us, we encourage you to book direct for your next stay. This will not only ensure that you get the best available rates but also give you access to exclusive perks and benefits.Warm regards,Kameesh RajAssistant Hotel Manager
by A verified traveler
Posted 29 Nov 2023
The only downside would be the bar located beside/under the hotel in the same building. The noise from the patrons was quite loud and carried on until 2 AM.
Pool was great although a bit hard to get into and felt strange having people in their rooms 2 feet away watching you swim.
Very friendly and helpful staff. The standard room is comparable to that of the UK so we booked a larger room which was ok but the bed was right next to the balcony door and one person had to climb up and over to get in as there was not sufficient space to walk around.
overall we would recommend this location for a short stay. close to grocery, bus and metro stops.
Comment from Hotel Management
3 Dec 2023 by Kameesh, Hotel Management
Thank you for sharing your experience! It's great to hear that you found the staff at the hotel to be friendly and helpful. It sounds like the location was convenient for your needs, being close to grocery stores, bus stops, and metro stations.We understand that the noise posed some inconveniences. It's always valuable to have insights into both the positive and negative aspects of a stay. Your feedback will likely be helpful for future travelers considering this location.We appreciate your recommendation for a short stay and hope that your overall experience was enjoyable despite the minor drawbacks. If there's anything else you'd like to share, feel free to let us know!Regards,KameeshAssistant Hotel Manager
by A verified traveler
Posted 21 Oct 2023
Comment from Hotel Management
13 Nov 2023 by John, Hotel Management
Dear Mr. Young,Thank you for your wonderful rating.It is always a pleasure to know that you have enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
by A verified traveler
Cost clean hotel on budget
Posted 1 Oct 2023 on HotelsExcellent location for those who’re on budget yet wouldn’t like to tolerate on cleanliness and comfort. Cost and very well-maintained hotel in the outskirts of the city center
Comment from Hotel Management
7 Oct 2023 by Kameesh, Hotel Management
Dear Valued Guest,We extend our heartfelt gratitude to you for providing us with such insightful and candid feedback regarding your recent stay at our hotel.We are immensely grateful for your contribution. Your comments will be shared with our dedicated team, and we are confident that this constructive feedback will serve as a motivating force, inspiring our staff to continually enhance the caliber of our services.Once again, we thank you for sharing your invaluable experience with us, and we look forward to the prospect of welcoming you back for another visit that matches, or even surpasses, the excellence you have come to expect.Warm regards,KameeshAssistant Hotel Manager
by A verified traveler
Posted 22 Sep 2023
Comment from Hotel Management
24 Sep 2023 by Kameesh, Hotel Management
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that you have enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
by A verified traveler
Short Stay
Posted 19 Sep 2023 on HotelsThough the room is somewhat small, the condition, air cond and cleanliness of the room is very good. Made our stay and rest excellent.
Comment from Hotel Management
19 Sep 2023 by Kameesh, Hotel Management
Dear Valued Guest,We extend our heartfelt gratitude to you for providing us with such insightful and candid feedback regarding your recent stay at our hotel.We are immensely grateful for your contribution. Your comments will be shared with our dedicated team, and we are confident that this constructive feedback will serve as a motivating force, inspiring our staff to continually enhance the caliber of our services.Once again, we thank you for sharing your invaluable experience with us, and we look forward to the prospect of welcoming you back for another visit that matches, or even surpasses, the excellence you have come to expect.Warm regards,KameeshAssistant Hotel Manager
