Ratings based on 885 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 29 Apr 2024
Breakfast: Not enough seating available for the number of hotel guest. Food kept running out and it can take up to 10 mins for food to be replenished. Hotel Location is good with easy access to MRT and very close to Clarke Quay and Boat Quay.
5 out of 5
by A verified traveler

Posted 25 Apr 2024
Very clean and really friendly staff. Good location just off Clarke Quay. Would stay here again
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Apr 2024
5 out of 5
by A verified traveler from Northbrook

Posted 19 Mar 2024
Nice hotel.
4 out of 5
by A verified traveler

Posted 3 Mar 2024
The hotel is in a very good location. The staff are friendly and very helpful. They let us leave our luggages there before checkin time and after checkout. The room is very quiet, but small though. We only stayed for night, so it was not an issue. We had a nice stay. Thank you!
4 out of 5
by A verified traveler from Alexandria

This traveler left a rating score only Posted 29 Feb 2024
3 out of 5
by A verified traveler

Posted 19 Dec 2023
There was a huge pillar in the room that meant you could only get in and out of one side - not good for a double or a premium room.
5 out of 5
by A verified traveler

An excellent, affordable, centrally located hotel

Posted 4 Dec 2023 on Hotels
First off, the location is superb. Within walking distance to Chinatown, the beautiful Lau Pa Sat hawkers center, Gardens by the Bay and, of course, Marina Bay Sands. The hotel is also one block from the local bus line to the Orchard Road shopping area. So, a very convenient hotel. The hotel itself is in excellent condition. It having a small real estate footprint, it has a modest lobby where they serve the free buffet-style breakfast, but who needs a massive lobby to hang around it. The room was spacious, clean and perfectly functional. Lots of lighting options, blackout curtains, big TV and plenty of fast hot water in the shower. The Bencoolen is a great centrally located base for a trip to Singapore. I stayed two nights. The desk people were very polite and helpful, even though they were very busy at times. I did not use the pool.
1 out of 5
by A verified traveler

Posted 3 Dec 2023 on Travelocity
No internet…..pool was falling apart and moldy ….
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Oct 2023 on Hotels
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