Ratings based on 884 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Customer service was top notch!
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 31 Mar 2024
Nice Rooms!!
Comment from Hotel Management
1 Apr 2024 by Hilton Garden Inn Singapore Serangoon, Hotel Management
Dear Lucinda, Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating.Kind Regards,Hilton Garden Inn Singapore Serangoon
by A verified traveler
Posted 23 Mar 2024
It had a big blood like brown stain next to the bed. The service wasn’t bad mostly.
Unfortunately the cleaning crew was not very honest when my son left a brand new suit and 2 new t shirts in the closet and they only claimed to find the T shirts. For the reason I cannot leave a good review.
Comment from Hotel Management
1 Apr 2024 by Hilton Garden Inn Singapore Serangoon , Hotel Management
Dear Juilung, Thank you for taking your time to write this review for us. It disheartens us to know that you had a less than expectational stay with us. Upon understanding of the situation, i understand that you have been in contact with our front desk manager and that you have found your son's suit. We hope that your concern has been resolved and we hope that we would be able to host you in the near future. Best Regards, Hilton Garden Inn Singapore Serangoon
by A verified traveler
Posted 23 Mar 2024
Close to transit. Ancillary items like laundry (S$ 20 per load, and you are doing the washing !), and breakfast $$ expensive. Book breakfast included if you can.
Cool pool area.
Comment from Hotel Management
1 Apr 2024 by Hilton Garden Inn Singapore Serangoon , Hotel Management
Dear Logan, Thank you for taking your time to feedback to us. We are happy to know that you have enjoyed the hotel's location and your stay. We hope to be able to host you again soon in the future. Best Regards, Hilton Garden Inn Singapore Serangoon
by A verified traveler
Posted 18 Mar 2024
Modern Comfortable Room. Interesting local area. Good Breakfast. Reception Staff completely ignore you when you arrive and no help with bags. Hotel Restaurant booked out for external function in the evening. No mention of this anywhere until you ask for a table. I hate it when the hotel you are resident in do this. On this basis I would not stay here again.
Comment from Hotel Management
1 Apr 2024 by Hilton Garden Inn Singapore Serangoon , Hotel Management
Dear Michael, Thank you for taking your time to write this review for us. We are grateful to know that you had enjoy your stay with us. It disheartened us to know that your experience with us has been less than exceptional and your feedback has been made known to the respective departments and we will be making measures and improvements. We hope to be able to host you again where we will be sure that your stay with us is a brighter and better one. Best Regards, Hilton Garden Inn Singapore Serangoon
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 15 Mar 2024
Room was super clean, and staff super friendly
Comment from Hotel Management
1 Apr 2024 by Hilton Garden Inn Singapore Serangoon, Hotel Management
Dear Rafael, Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
by A verified traveler
Posted 12 Mar 2024
by A verified traveler from Palo Alto
Posted 11 Mar 2024
AC Brocken; called for service could not fixed in time. Bathroom supplies quality poor
Comment from Hotel Management
15 Apr 2024 by Hilton Garden Inn Singapore Serangoon , Hotel Management
Dear Roland, Thank you for taking your time to draft this review for us. It disheartens us to know that your stay with us has been less than exceptional. Your feedback has been brought forward to the relevant department and we would be taking measures in making sure your next stay with us is a better and brighter one. Best Regards, Hilton Garden Inn Singapore Serangoon
