Ratings based on 53 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Mar 2024
Absolutely fantastic hotel. From a quick check-in until a smooth check-out wonderful holiday. Room was very good. Facilities were amazing. Great swimming pools. (Child’s pool, relaxing pools and a massive lap pool. Wonderful breakfast. Fantastic location. 5 mins walk to shopping centre and metro. But the best thing for me… the staff, made my holiday unforgettable. Thank you to a wonderful team.
Comment from Hotel Management
10 Mar 2024 by Daren Tan, Hotel Management
Dear brigette,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to be able to provide you with a comfortable and wonderful stay experience. We are pleased to hear that you found our property excellent with the convenient location that is close to our vibrant shopping district and MRT station - Orchard.We're glad to know that you took advantage of our facilities, especially the swimming pool as we believe that these amenities enhance our guests' overall experience, and we're glad you enjoyed them. We also can’t wait to share your feedback with our team to keep up the spirit as we continue to strive and deliver memorable experiences to our guests. We appreciate you for taking the time to write this review and we look forward to welcoming you back.Stay well & safe! Best Regards, Daren Tan Operations Manager Fraser Residence Orchard, Singapore
by A verified traveler
Posted 1 Oct 2023
Convenient location - less than 5 minute walk to Orchard MRT station entrance. Helpful front desk staff, including allowing a slightly early check-in after we arrived on an early morning flight. Spacious studio, clean and well-equipped. Loved the large outdoor lap pool available to guests.
The buffet breakfast was a particular highlight, including made-to-order local dishes (changed every day), as well as ample fruit, pastries, and other hot food. Special shout-out to the friendly breakfast staff including Jehan, Peck, Angie, and JJ - they started each of our mornings with a smile.
Comment from Hotel Management
14 Oct 2023 by Daren Tan, Hotel Management
Dear Christopher,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!We are pleased to hear that you found our property excellent with the convenient location that is close to our vibrant shopping district and MRT station - Orchard.It's wonderful to hear that you found your studio well-equipped and impeccably maintained. Our team takes great pride in ensuring that our accommodations are comfortable and meet all your needs. We're pleased to know that you took advantage of our facilities, including the swimming pool. We believe that these amenities enhance our guests' overall experience, and we're glad you enjoyed them. Your appreciation of our breakfast service is heartwarming. We understand that breakfast is an essential part of your day, and we aim to make it a delightful experience. We can’t wait to share your feedback with our team, especially with The Dining Room team and the Front Desk Team, to keep up the spirit as we continue to strive and deliver memorable experiences to our guests.Thank you for taking the time to write this review and we look forward to welcoming you back. Stay well & safe! Best Regards,Daren TanOperations ManagerFraser Residence Orchard, Singapore
by A verified traveler
Excellent Stay
Posted 29 May 2023 on HotelsExcellent property, great facilities and location. This was my second stay at this property, although I have stayed at other Fraser locations.
Only disappointment was me enquiring about corporate membership and packages, as the company I work with as Managing Director is registered in Singapore. However, the check-in agent did not provide any information, except that reservation would answer that. Still waiting!
Comment from Hotel Management
31 May 2023 by Daren Tan, Hotel Management
Dear Dr. Stephen-Claude,Thank you for choosing to stay at our property again and we appreciate your continued support and feedback.We're glad to hear that you found our property excellent with great facilities and a convenient location. We value you as a returning guest, especially considering your experience with other Fraser properties. We work hard to ensure our guests have a consistently great stay, and your positive feedback shows that our efforts are paying off.We are sorry to hear about the disappointment you experienced during the check-in process as our check-in agent didn't provide you with the necessary information about corporate membership and packages and we apologize for any inconvenience caused.Thank you for bringing this to our attention. Your feedback is valuable to us, and we are committed to improving our services to meet the expectations of our valued guests.We look forward to welcoming you back for another enjoyable stay in the future.Stay Safe!Thank you and best regards,Daren TanOperations ManagerFraser Residence Orchard, Singapore
by A verified traveler
Posted 26 May 2023 on Hotels
by A verified traveler
Posted 19 May 2023
Excellent customer service at breakfast and front desk staff
Comment from Hotel Management
21 May 2023 by Daren Tan, Hotel Management
Dear Robert,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!We are delighted to hear that you had a fantastic stay and experienced our Dining Room Team and Front Desk Team's exceptional hospitality. We can’t wait to share your feedback with them to keep up the spirit as we continue to strive and deliver memorable experiences to our guests.We are grateful to you for your wonderful review and love to welcome you back.Stay well & safe!Best Regards,Daren TanOperations ManagerFraser Residence Orchard, Singapore
by A verified traveler
Posted 6 May 2023
As in all Fraser properties this was high end and well placed to Orchard Road. Easy access to MRT or buses. Our apartment had all the comforts of home. Highly recommended and would stay again.
Comment from Hotel Management
8 May 2023 by Daren Tan, Hotel Management
Dear Joseph, Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to provide you with a comfortable and wonderful stay experience. We are glad that you love the location, our facilities, and our services that met your expectation. Thank you for taking the time to write this review and we look forward to welcoming you back. Stay well & safe! Best Regards, Daren Tan Operations Manager Fraser Residence Orchard, Singapore
by A verified traveler
Posted 13 Apr 2023 on Hotels
Great location, good sized room and comfy, it has everything we needed ! Great friendly service- we hope to be back
Comment from Hotel Management
30 Apr 2023 by Suzanna C, Hotel Management
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!It is with great pleasure to know you have had a comfortable stay experience and we were able to provide everything you needed.We look forward to welcoming back anytime!Stay well & safe!SincerelySuzanna ChanResident Manager Fraser Residence Orchard, Singapore
by A verified traveler
Posted 14 Nov 2022 on Hotels
by A verified traveler
Posted 12 Dec 2021
Pros
Privacy, jacuzzi pool, responsive housekeeping
Comment from Hotel Management
12 Dec 2021 by Suzanna C, Hotel Management
Dear Karolyn
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!
It is with great pleasure to know of your wonderful stay and you have enjoyed the privacy and the jet pool. Great to know that the housekeeping team is responsive and have met your expectation.
We certainly love to welcome you back.
Stay Well and Safe!
Sincerely
Suzanna Chan
Resident Manager
Fraser Residence Orchard, Singapore
by A verified traveler
Posted 14 Aug 2021 on Hotels
The balcony is off the bedroom, which we found very inconvenient to use at all with a baby needing to nap throughout the day. No other configurations were available without ugprading.
Staff was very friendly and helpful otherwise.
Comment from Hotel Management
14 Aug 2021 by Suzanna C, Hotel Management
Dear Tien
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!
We appreciate your feedback and glad to know you have enjoyed friendly and helpful services.
We love to welcome you and your family back.
Sincerely
Suzanna Chan
Resident Manager
Fraser Residence Orchard, Singapore
