Ratings based on 54 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2023
No sound proof. You literally hear EVERYTHING from the hallways and from other rooms. Slept soo poorly even with ear plugs, especially had to go through the couple’s loud mourning next door at 2am. AVOID!!
Comment from Hotel Management
17 Dec 2023 by Roland, Hotel Management
Dear Chenxi,Please do not hesitate to contact my colleagues at the front desk for assistance. My colleagues will be glad to help to move you to another room in restoring a pleasant environment for optimal rest. Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 8 Aug 2023 on Wotif
Very Spartan room...No refrigerator. They turn off the aircon from 8pm until 8am...no fan so a hard to sleep..the walk in rate was promo at half the rate i paid. still to much
by A verified traveler
Posted 14 Jul 2023 on Hotels
Comment from Hotel Management
25 Jul 2023 by Roland, Hotel Management
Dear Didier,Thank you for choosing to stay with us. It is lovely to know that you had enjoyed your stay and we would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 31 Mar 2023
Good that the room is spacious. However the lighting was not bright enough. I end up going to work with my socks turned inside out.
Comment from Hotel Management
26 Apr 2023 by Roland, Hotel Management
Dear Yunos,We appreciate your kind compliments for our spacious and comfortable rooms! We have taken note of your opinions for they are valuable and essential for us to continuously improve the guest experience. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 3 Jan 2023
Nice friendly people
Comment from Hotel Management
29 Jan 2023 by Roland, Hotel Management
Dear Rony,Thank you for the perfect rating! We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 12 May 2022
It was a lovely stay
by A verified traveler
Not bad
Posted 3 Feb 2022 on HotelsGood hotel. Value for it. Just wish theres smart TV.
by A verified traveler
Posted 2 Feb 2022
If you are covid ve , they treat very badly
Comment from Hotel Management
20 Feb 2022 by Thaddaeus, Hotel Management
Dear Dinesh,
We are sorry to hear that you did not enjoy your hotel stay with us.
Unfortunately, due to the stringent conditions imposed upon our hotel and staff members when serving guests who have tested positive for Covid-19, we are unable to provide the level of support and services to meet your expectations.
Please consider reviewing the guidance issued by the Singapore Government, Ministry of Health, and the Immigrations and Checkpoints Authority, as well as Singapore Tourism Board to better understand why you had been subject to harsher prohibitions, for public health reasons.
Best Regards,
Thaddaeus
Guest Experience Executive
by A verified traveler
Good for simple stay
Posted 7 Dec 2021 on HotelsThe reception is manned by good staff. When housekeeping fell short of expectations, the receptionist helped us to sort out the poor quality.
by A verified traveler
Value for money stay!
Posted 25 Nov 2021 on HotelsThe stay at Frangrance hotel was awesome for the price point. It was clean and the bed was comfy! Would recommend if you're looking for a cheap yet relatively well connected hotel
