Ratings based on 66 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 31 Jan 2024
I had a really great stay at the hotel. The hotel staff was really kind. They even offered me to keep my luggage with them until my flight even though i checked out at 12 noon. That gave me more time to explore the city. Well managed and very clean hotel. Absolutely worth the amount i paid. If i comeback to singapore again, i will definitely stay here.
Comment from Hotel Management
12 Feb 2024 by Thaddaeus, Hotel Management
Dear Dulaj,The Hotel Team is delighted to learn of your wonderful stay experience with us, from our hotel's excellent value and amazing hospitality team. It is always our pleasure to assist our arriving and departing guests with keeping their luggage safe and secure while they are away touring the city. We will be eagerly awaiting your next stay with Fragrance Hotel - Kovan! See you soon!Best Regards,ThaddaeusGuest Experience Executive
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Roland, Hotel Management
Dear bruce,Thank you for giving us a perfect rating! We are delighted that we are able to fulfil all expectations of your stay. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 14 Sep 2023 on Hotels
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by Roland, Hotel Management
Dear bruce,The Hotel Team is pleased to receive your perfect rating. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive
by A verified traveler from SELANGOR
Posted 28 Apr 2023
Highly not recommened. This place is not suitable for overnight stay, it is more like a few hour room. The area was so bad, and not safe. Parking is not available it is only 2 little space beside the bin behind their building back door. With the price i can stay somewhere better. The content and photo is totally misleading! So disappointed and could not even stay and booked somewhere else in the end.
Comment from Hotel Management
19 May 2023 by Roland, Hotel Management
Dear Mun-Yee,We appreciate your review but we CANNOT agree with your comments. Singapore is one of the safest cities in the world while Serangoon is a very authentic and peaceful neighbourhood estate. Hence, I cannot understand your cause of concern. Our photos are taken by professional photographers and most of our guests find that they are a good representation of the design of our rooms. We will strive and continue to to make each stay as comfortable and affordable for all our guests.Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 24 Nov 2022 on Hotels
The staff are very helpful.
Comment from Hotel Management
20 Dec 2022 by Roland , Hotel Management
Dear CAROLINA,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 10 Oct 2022
by A verified traveler
Posted 12 Sep 2022 on Wotif
LIke: Pleasant, helpful receptionists especially Shanti. Granted a quiet upper floor room. Near bus-stop and 10-min walking distance to metro station. Next door to two convenience stores and food court. Coffee-making and bottled water topped up daily.
Dislike: Tv channels confined to local free-to-air ones, just one relevant channel for foreigners. Small room, no closet, drawers or safe-box. Oldish bed and threadbare bath linen. Shower has no walls so toilet wet and floor slippery. Inconsistent daily cleaning standard. Faint cigarette smell in corridors despite hotel being smoking-free.
Comment from Hotel Management
22 Oct 2022 by Stanley, Hotel Management
Dear Amos,Thank you for staying with us and writing a detailed reivew of your stay. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. We will look into how we can improve our offerings for a better experience. Warm Regards, Stanley Guest Relations Executive
by A verified traveler
Posted 2 Aug 2022 on Hotels
Comment from Hotel Management
12 Sep 2022 by Thaddaeus, Hotel Management
Dear Guest,Thank you for taking time to leave a great review for our hotel.It has been a pleasure to serve you well.Warm Regards,ThaddaeusGuest Experience Executive
