Ratings based on 176 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Apr 2024
Staff and service was excellent
Comment from Hotel Management
8 Apr 2024 by Roland, Hotel Management
Dear Winnet,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 13 Feb 2024
Good place just very small space to move around.
Comment from Hotel Management
3 Mar 2024 by Roland, Hotel Management
Dear Desmond,Thank you for choosing to stay with us. Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. It is our hope to welcome you back in the near future!Warm Regards,RolandGuest Experience Executive
by A verified traveler from Naples
Posted 25 Jan 2024
Comment from Hotel Management
8 Feb 2024 by Thaddaeus, Hotel Management
Dear Khan,Thank you for leaving a five star review for Fragrance Hotel - Classic, and loving the signature Fragrance hotel experience we provide for our guests!It would be such a pleasure to welcome you back again when you next return to Singapore.Best Regards,ThaddaeusGuest Experience Executive
by A verified traveler
Posted 2 Dec 2023
Room very very small, bed also small n don hv window , same at staying in the jail.
Comment from Hotel Management
13 Dec 2023 by Roland, Hotel Management
Dear Yap,We are surprised to learn of your review as the size and descriptions of our rooms is clearly indicated on our booking platforms. The compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. As our Standard rooms do not have windows and this is clearly indicated on the booking platform, please book our Superior and Deluxe rooms if you prefer having a window. Some guests actually like a room without a window so that they can have good sleep!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
27 Nov 2023 by Roland, Hotel Management
Dear Ben,Thank you for sharing your positive stay experience. It is heart-warming to hear that your stay with us was a comfortable one, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 19 Nov 2023
Cramped & small
Comment from Hotel Management
27 Nov 2023 by Roland, Hotel Management
Dear Kok Seng,As Singapore is pretty small, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms. Nevertheless, our room offerings have been designed to provide a delightful environment for our guests without compromising comfort. The size of our rooms is also indicated on our booking platforms for our guests to make informed choices. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 15 Nov 2023 on CheapTickets
I can hear the next door doing something.
by A verified traveler
Posted 14 Oct 2023
Good
Comment from Hotel Management
23 Oct 2023 by Roland, Hotel Management
Dear Ernest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 25 Aug 2023
If it wasn’t for those that work at the front desk this would get negative stars. Raymond & his colleagues are amazing & that is the type of customer service you should provide. As far as the room, it could use plenty of updating & better cleaning. Very old looking & very small. There are a bunch of tiny bugs that crawl all through the room & they are aware stating it may be because of rainy season.
On top of that my flight was delayed by a day due to the weather where I was coming from. They refused to refund me for 1 night even though the change of plans was out of my control & I still stayed for the rest of my stay! Regardless of policy they have the ability to make exceptions & this should have been one of them. I had no control over my flight change. Refunding me would have helped me a whole lot more than it would have hurt them. I would never recommend this hotel nor stay here again. Poor service coming from the backend but thank you to those on the frontlines dealing with all of the drama that the company does not handle properly.
by A verified traveler
No windows
Posted 25 May 2023 on HotelsIf I know there are no windows in the room. I definitely would not book it. Rooms are ok but need some refresh
Comment from Hotel Management
11 Jun 2023 by Roland, Hotel Management
Dear Guest,Thank you for your feedback. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive
