Ratings based on 325 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 1 May 2024
Love the pool, which was great for the little ones to play in the shallow area. Great view of the Golf course and also seeing all the different types of planes close up.
by A verified traveler
Posted 29 Apr 2024
Property is gorgeous and staff are so friendly . Buffet was amazing and pools also . If you like golf this is the place for you . Only thing was the construction over the rd but if you’re facing the opposite way to the construction you should be fine . Beautiful place will visit again
Comment from Hotel Management
30 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Vanessa,Thank you for your wonderful review. We are delighted to hear that you found our property gorgeous and our staff friendly. It is great to know that you enjoyed our amazing buffet and pools. For golf enthusiasts, our location is indeed perfect. We apologise for any inconvenience caused by the construction nearby, but we are glad it did not disrupt your overall experience. We look forward to welcoming you back soon.Graciously Yours,
by A verified traveler
Posted 27 Apr 2024
Nice hotel close to Changi Airport
Comment from Hotel Management
30 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Richard,Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us at Dusit Thani Laguna Singapore. Our proximity to Changi Airport is indeed convenient for travellers like yourself. Should your travels bring you back to Singapore, we would be honoured to welcome you again and provide you with another memorable experience.Graciously Yours,
by A verified traveler
Posted 23 Apr 2024
Pleasent and Very much satisfied with the cleanliness of the hotel, the size of the room, the helpfulness of the staff at the front desk and concierge ( Team Kumar, Ramesh and Nanda,all of them during our stay). The services provided are fantastic. It was really amazing experience.
Comment from Hotel Management
30 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Rajesh,Thank you very much for your delightful review. We are thrilled to hear that you found our hotel pleasant and clean, enjoyed the spacious rooms, and appreciated the helpfulness of our front desk and concierge team, including Kumar, Ramesh, and Nanda. It is wonderful to know that you had a fantastic experience and that our services met your expectations. We hope to welcome you back soon for another amazing stay.Graciously Yours,
by A verified traveler
Posted 22 Apr 2024
The surroundinf area is more like a construction zone. Breakfast and amenities were nice but staff at rhe breakfast service were not very friendly. No assistance to find sitting dueinf busy morning for families.
Comment from Hotel Management
30 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Dissirama, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our breakfast and amenities. We apologise for any inconvenience caused by the construction in the surrounding area and the lack of friendliness from our breakfast staff. Your comments will be addressed with our team to ensure a better experience for our guests. If you choose to visit us again, please do not hesitate to let us know if there's anything we can do to enhance your stay.Graciously Yours,
by A verified traveler
Posted 15 Apr 2024
Only overnight stay.
Comment from Hotel Management
30 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Richard,Thank you for sharing your amazing rating. We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we are thrilled to have met your expectations. Should you require any assistance or have further feedback, please do not hesitate to contact us. We look forward to welcoming you back for another delightful stay.Graciously Yours,
by A verified traveler
Posted 7 Apr 2024
Excellent
Comment from Hotel Management
15 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Curtis,We deeply appreciate your feedback and regret to learn that your experience fell short of expectations. Your satisfaction is our utmost priority, and we apologise for any shortcomings encountered during your stay. We would appreciate further details to address the specific issues you encountered and ensure they are promptly resolved. Rest assured, we are committed to providing exceptional service and strive for continuous improvement. Thank you for bringing this to our attention, and we hope for the opportunity to better serve you in the future.Graciously Yours,Dusit Thani Laguna Singapore
by A verified traveler
Posted 7 Apr 2024
I disliked how I needed to extend my stay a night and was quoted one price but when looking upon the final price at checkout i was charged 2 extra nights and an explanation of fees. What fees equal more than the room amount?
Comment from Hotel Management
15 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Christopher,We sincerely apologise for any confusion regarding your extended stay charges. We understand the importance of transparent pricing and regret any inconvenience caused. Please rest assured that we will thoroughly review our billing processes to ensure such discrepancies are avoided in the future. Should you wish to discuss this matter further or require clarification on the charges, please do not hesitate to contact our front desk. We appreciate your feedback and hope to have the opportunity to restore your confidence in our services.Graciously Yours,Dusit Thani Laguna Singapore
by A verified traveler
Posted 1 Apr 2024
Beautiful resort. Staff are excellent. Beautiful pool. Laguna Golf Resort is next door. Easy access to airport and MRT at the airport.
Comment from Hotel Management
15 Apr 2024 by Dusit Thani Laguna Singapore, Hotel Management
Dear Mitchell,Thank you for your review. We are delighted to hear that you had a wonderful experience at Dusit Thani Laguna Singapore. Our team takes great pride in providing excellent service, and it is fantastic to know that you found them to be exceptional. We are glad you enjoyed our beautiful pool and the convenience of having Laguna Golf Resort nearby. It is also great to hear that our location near the airport and MRT station met your travel needs seamlessly. We look forward to welcoming you back for another delightful stay.Graciously Yours,
