Ratings based on 68 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
Great value for money: comfortable, clean, spacious, great views.
Fixtures a little tired but still in good condition.
We liked that it wasn't central. Convenient for MRT and buses. Usual dining options downstairs and hawker unit just over the road. Very quiet at weekends. Some, but not all, units closed.
Staff super helpful and friendly. They found and delivered a vase to our room within five minutes of being asked.
It would be our first choice should we return to Singapore again. Great value.
Comment from Hotel Management
9 Jan 2024 by With Heartfelt Appreciation, Hotel Management
Dear Lorraine,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 8 nights stay experience with us. All of us are delighted you and your husband had an enjoyable and comfortable stay with us, and you like the ambiance and décor of the 18th level one-bedroom Premier loft apartment you stayed in and you especially enjoyed the scintillating view from the comfort of your apartment. –All of us are also heartened to learn you found our residence’s location convenient due to our proximity to many eateries, a supermarket, and having One North MRT station within the same building complex. --It truly brings us much joy to learn you will return to stay with us again when you are back in our city-state and all of us sincerely thank you for your valued trust. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. –All of us truly enjoyed being of service to you and your husband, and all of us earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Fusionopolis Singapore
by A verified traveler
Quiet away from the busy city
Posted 1 Jan 2024 on HotelsVery convenient with MRT at the lower level and food court as well. Quiet neighborhood if you want to be away from all the craziness.
Comment from Hotel Management
5 Jan 2024 by With Heartfelt Appreciation, Hotel Management
Dear Benjamin,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for reviewing your recent stay with us. All of us are delighted your lovely partner and you had a great stay with us. We are thrilled to learn you found our location ideal and convenient due to the many eateries, a supermarket and the One North MRT station just a few steps away from our residence. –It has been our great pleasure to have hosted you and your lovely partner at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of Citadines Fusionopolis Singapore
by A verified traveler
Posted 24 Dec 2023
The people are fantastic. I thought their service is impeccable. The property is a little old but the people and service more than make up for it.
Comment from Hotel Management
25 Dec 2023 by With Heartfelt Appreciation, Hotel Management
Dear Kelvin,Greetings and Merry Christmas! Thank you for reviewing your recent stay at our serviced residence and for this heartwarming review. We are delighted you and your lovely partner had a wonderful stay with us. -----We are thrilled to learn you enjoyed our team’s service and we are truly grateful for your lovely compliments. Please be assured we will be thanking and commending our team for their dedication to providing a service level that surpasses most in our industry. We at Ascott Raffles Place, firmly believe delivering service from the heart is very important in determining our residents’ stay satisfaction and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Thank you! --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner, we sincerely hope you will make our serviced residence your choice accommodation whenever you wish to take a short respite from your busy schedule or celebrate a momentous occasion. –All of us earnestly look forward to welcoming you and your lovely partner back. We are at your service, and we wish both of you well. ---Kind regards,The management of Citadines Fusionopolis Singapore
by A verified traveler
Perfect location. Nice apartment
Posted 30 Oct 2023 on HotelsAmazing apartment in perfect location.
The apartment has all your needs and it’s perfect if you are staying for more than 3 days .
MRT in the same building and it has starbucks and many shops as well .
The only downside is that i found cockroach twice but they responded and fixed the doormat . Also they need to clean air conditioner filters as the air has dust falling from the air conditioner. Otherwise everything is perfect and I would repeat it again if i visited Singapore.
Comment from Hotel Management
30 Oct 2023 by With Heartfelt Appreciation, Hotel Management
Dear Norah,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 7 nights stay experience with us. All of us are delighted you had an awesome stay with us, and you like the ambiance and décor of the 17th level one-bedroom Premier loft apartment you stayed in. –All of us are also heartened to learn you found our residence’s location convenient due to our proximity to many eateries, a supermarket, and having One North MRT station within the same building complex. -----We sincerely apologise for any discomfort and disappointment caused to you by the air-con unit in the loft apartment you stayed in and we assure you our Engineering team will check the air-con units in the apartment and carry out the needed servicing works. –It truly brings us much joy to learn you will return to stay with us again when you are back in our city-state and all of us sincerely thank you for your valued trust. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. –All of us truly enjoyed being of service to you and all of us earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Fusionopolis Singapore
by A verified traveler from Salem
Posted 25 Oct 2023
A wonderful place to stay with an amazing amount of great places to eat within easy walking.
Comment from Hotel Management
25 Oct 2023 by With Heartfelt Appreciation, Hotel Management
Dear Aaron,Greetings! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. We are delighted you and your son had a fabulous stay with us, and you found our residence’s location convenient and to your liking due to our proximity to a plethora of eateries serving various cuisines. --Our management values customer satisfaction as our top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It is guests like you and your son who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! --With your experience staying with us, all of us truly hope you will make our serviced residence your choice accommodation whenever you and your son are back in our city-state, and you will also recommend us to your family and friends. If there is anything we can do to assist you with your future stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and your son. We earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you. ---Kind regards,The management of Citadines Fusionopolis Singapore
by A verified traveler
Posted 12 Sep 2023
Comment from Hotel Management
2 Oct 2023 by With Heartfelt Appreciation, Hotel Management
Dear Pao ,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your husband had an excellent 5 nights stay with us. -----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you and your husband again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Citadines Fusionopolis Singapore
by A verified traveler from Waltham
Posted 28 Jan 2022
Very nice and helpful staff.
Comment from Hotel Management
28 Jan 2022 by With Heartfelt Appreciation, Hotel Management
Dear Valued Guest,
Greetings! Your friendly team at Citadines Fusionopolis Singapore sincerely thanks you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are thrilled to learn you had a great stay with us. We are truly humbled and grateful for your lovely compliment for our team’s service, and we are sure our team would be delighted and inspired to know their service contributed to the success of your stay with us. With your recent experience staying at our serviced residence, all of us sincerely hope Citadines Fusionopolis will now be your choice lodging in Singapore, and you will recommend us to your friends and family. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly look forward to welcoming you back and be of service to you again.
Kind regards,
The management of Citadines Fusionopolis Singapore
by A verified traveler
Great location and clean property
Posted 30 Dec 2021 on HotelsGreat location right above the MRT and adjoining food court offers good variety of meals. Clean and spacious rooms. The only negative was we had a great deal of difficulty to find the property when we caught a cab from the airport, as it is not easy to find from the road.
Comment from Hotel Management
30 Dec 2021 by With Heartfelt Appreciation, Hotel Management
Dear Valued Guest,
Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay experience with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us, and you are impressed with the ambiance and décor of our fully equipped loft apartments. We are also thrilled to learn you like the location of our serviced residence due to our proximity to many eateries, a supermarket, and having One North MRT station within the same building complex. ---
With your recent stay experience, we sincerely hope Citadines Fusionopolis will always be your choice lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. All of us truly enjoyed being of service to your you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. ----
Kind regards,
The management of Citadines Fusionopolis Singapore
by A verified traveler
One more good stay
Posted 6 Mar 2021 on HotelsSecond stay this year. Very good
Comment from Hotel Management
7 Mar 2021 by With Heartfelt Appreciation, Hotel Management
Dear Barak,
Greetings from your friendly team at Citadines Fusionopolis Singapore and welcome back! Thank you for choosing our serviced residence for the second time this year and for awarding a perfect rating for your recent experience staying with us. We are delighted to learn you had a wholly enjoyable and comfortable stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Thank you for your valued patronage. From all of us at Citadines Fusionopolis, we look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you.
Kind regards,
Cynthia Lim,
Manager, Social Media and Partnerships
by A verified traveler
Posted 14 Feb 2021
Room is spacious that comes with 2 bathrooms, hotel staffs r helpful n friendly, check in was fast, sure will come back again👍👍
Comment from Hotel Management
15 Feb 2021 by With Heartfelt Appreciation , Hotel Management
Dear Valued Guest,
Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are delighted you had a great stay with us and you liked our service. It is always a boost when we receive such heart-warming feedback from our guests like you as it fuels our passion to provide the best service always. Thank you!
All of us are indeed heartened to learn you shall be returning to stay with us and we sincerely hope Citadines Fusionopolis will be your choice lodging whenever you need a short respite from your busy schedule.
It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you.
Kind regards,
The management of Citadines Fusionopolis
