Ratings based on 135 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024 on Wotif
Due to my flight being delayed, it was handy to have a 24/7 reception service upon arrival.
Staff where really nice and helpful.
Rooms where exactly what I needed during my stay.
Hotel was within walking distance to Chinatown food/shopping/train station district and Maxwell Food Centre.
The downsides are the hotel's elevator was out of order due to being under maintenance and the loud music at night since the hotel is surrounded by restaurants and bars.
by A verified traveler
Posted 6 Apr 2023 on Lastminute
by A verified traveler
Posted 7 Feb 2023
by A verified traveler from Harrisburg
Posted 1 Feb 2023
The room I reserved was an XL - WITH WINDOW - TWIN, described as 150 sq ft. It was actually tiny with not enough space for the luggage of 2 people. One bag had to be stored between the beds. I questioned the reception clerk and she swore that the room was the XL. Maybe they included the nonfunctional balcony.
I enquired about an airport taxi for departure and the front desk personnel said you could reserve one for an extra S$8 or they could call on the day of departure and get one in a few minutes. I stressed that I needed a taxi that accepted credit card. I liquidated all my Singapore currency based on that information. On the next morning, I came down to the lobby at 0700 and requested a taxi, again stressing the need to use a credit card. The clerk on duty said the taxis only accept cash. I knew this to be incorrect from past experience - I used CC from the airport about 7 years ago and I checked Google on fares, travel times etc. I asked her check, she told me to have a seat! I waited about 12 - 15 mins and still no information - she was on the phone. At that point, I told her I had to go! I knew I could use CC on the MRT. I walked about a block down the street, hailed a taxi and asked if he could accept CC. Yes, VISA, MC, etc. I find it totally unacceptable that a hotel would put on the front desk a clerk with no clue about Singapore taxies! Note: this clerk was not one of the persons I spoke with on the preceeding day.
Pros - excellent location!
by A verified traveler
Overpriced for what you get
Posted 1 Jan 2023 on HotelsStayed at the family room with balcony for around 200 SGD.
Beds were clean and room was big enough for one night. Good part of the hotel is basically it.
Following are negative part I wish I knew before I book this hotel.
1. Luggage storage. Hotels.com shows this hotel has luggage storage but they do not have proper locked storage room. They will ask you to put your luggage at corner of the lobby space which is risky.
2. Refrigerator: my room had one but it’s very dirty with molds and didn’t work properly. I put some water and drinks in it over a night but it wasn’t cold next day.
3. Cleanliness of the room: Bathroom door was very dirty with molds and it seems they don’t even try to clean them. Also many area of the room was dirty as well.
4. Noise: my room was facing the street and noise of the clubs around lasted until midnight. With small kids, it’s really terrible. You need ear plugs if you are sensitive for noise.
5. Internet: you get a code for one person. If you plan to use multiple devices, you couldn’t. Anyway their WiFi doesn’t work at all so forget about it. Fortunately I didn’t have to rely on it so it’s ok but if you need Wi-Fi at a hotel, avoid this one. Public Wi-Fi is much faster.
6. TV: after realizing there is almost no internet. Ok. TV remote has buttons of Netflix and Amazon prime… of course it didn’t work either! in addition they only have one channel working…
Overall it’s only worth 50-80 dollars considering location.
by A verified traveler
Posted 24 Oct 2022
The staff were very pleasant and this property is in an excellent position to get around Singapore on public transport both MRT and buses. It is in a great spot for touring Chinatown and for dining at places ranging from outstanding hawker markets to high end restaurants. The hotel decor is kitchy and interesting but little things need fixing like hooks off curtains , shower heads that need replacement hangers and you need a spare roll of toilet paper in the room. We loved our stay here but it would have been perfect if these little repairs had been done by a general maintenance schedule. This is a great position hotel.
by A verified traveler
Posted 11 Dec 2021 on Hotels
by A verified traveler
Overpriced
Posted 19 May 2021 on HotelsFirst of all, price was in USD and is definitely more expensive than other platforms.
Room was upgraded to XL, but was shocking to see how small it was. I booked 'L' so I cannot imagine how pathetic it can be. Toilet condition is bad. When I try to flush, water from the handle will be leak badly. Overall is not worth the money.
by A verified traveler
Showerhead
Posted 26 Feb 2021 on HotelsThe bathroom shower head needs to be lower & to be able to adjust to the correct position.
by A verified traveler
Posted 12 Mar 2020
in room have cockroach and pillow, bed have smell musty.
