Ratings based on 4 Verified Reviews
2.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bangi
Posted 20 Aug 2020
Broken furniture.stain bedsheets ,towel with holes ,cockroaches etc
by A verified traveler
Posted 30 Dec 2018
by A verified traveler
Posted 20 Jun 2018 on Hotels
by A verified traveler from Kuala Lumpur
A Hotel Runs By Unprofessional
Posted 17 Dec 2017
Pros: Nothing
Cons: A waste of time
My room was upgraded upon checking in. They are using a handicap lift for the comfort of room guests elevating to 3rd floor. I felt that they could have removed the handicap stickers. There were ants and cockroaches in the room. Bedsheets stained and towels too. Bed found foreign hairs and requested to change. Came back late at night to find out no room cleaning done during the day, asked staff the only guy manning the counter was unprofessional. He said must request for room cleaning if wished to have because they are not 5-star hotel.
Comment from Hotel Management
21 Dec 2017 by SAMANTHA, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. As a token of appreciation, we seven hotel is offering you a 10% discount on your next stay. Just state your IC number when you check in to our hotel on your next stay to enjoy your 10% discount. Thank You and sorry for any inconvenience caused. Best Regards, Seven Hotel, Juru Penang, Malaysia.
