Ratings based on 302 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
The staff were amazing. The room was dirty very dusty. Dirty vents thick dirt on top of the shower curtains. Finally had to stop looking around. The room needed a deep cleaning not a quick once over.
Comment from Hotel Management
23 Mar 2024 by Jeri, Hotel Management
Hello Tabitha,Thank you for choosing to stay with us and for taking time to comment about your experience. We'll have our housekeeping team look into your comments to ensure they are all re-trained to meet our thorough cleaning expectations. Thank you also for mentioning our star staff. They try hard to make your visit the best possible. We hope to see you again in the future!Kind regards,Silverton Inn & Suites
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
14 Mar 2024 by Jeri, Hotel Management
Hello Deanna,We are sorry your stay did not meet your expectations. If you'd like to return, we will do everything possible to make your visit the best possible.Sincerely,Silverton Inn & Suites
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
17 Feb 2024 by Jeri, Hotel Management
Hi Jeff,Thanks so much for choosing to stay with us and for posting a top Review. We look forward to welcoming you back again in the future!Kind regards,Silverton Inn & Suites
by A verified traveler
Posted 26 Nov 2023
I know it was a holiday weekend but this was a very overpriced night for the standard of the room. The check-in was great and the staff member was very friendly and helpful so can’t fault them. The room though was basic, small, cold, very noisy heating system, there was no hot water first thing so had to go out to breakfast and then come back for showers, the hairdryer didn’t work and the shower curtain had mould on it. Overall it was really disappointing and we wouldn’t stay here again.
Comment from Hotel Management
5 Dec 2023 by Jeri, Hotel Management
Hello Adrian,We appreciate your feedback about your stay with us and are glad the staff was friendly and helpful. We did ask the manager to visit your room while you were there and because it was very cold, it can take a few minutes for the hot water to flow through the pipes. The hairdryer requires a constant hold down of the button to work. The shower curtains are checked daily and while housekeeping did not notice or report any mold on it, they changed it regardless. If you'd like to stay again, please let us know when you make your reservation, and we will do everything possible to upgrade your confirmation to a larger room. Kind regards,Silverton Inn & Suites
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Jeri, Hotel Management
Hello William,Thanks so much for choosing to stay with us and for taking a moment to rate your experience. You've made our day with the top score of 10! The crew here tries hard to make your stay the best possible. We look forward to seeing you again.Best wishes to you and your family this holiday season.Silverton Inn & Suites
by A verified traveler
Posted 27 Oct 2023
The hotel had character, kind staff, and close to the town.
Comment from Hotel Management
30 Oct 2023 by Jeri, Hotel Management
Hello Constance,Thank you for choosing to stay with us and for providing feedback about your experience. We're so glad you enjoyed your stay and we look forward to seeing you again.Best wishes this holiday season,Silverton Inn & Suites
by A verified traveler
Posted 29 Jul 2023
Cute boutique hotel. Just a little small with 2 adults and a dog. Quiet and very close to restaurants and shopping. There is a restaurant on the property but was closed when we stayed there. Looked nice though!
Comment from Hotel Management
29 Jul 2023 by Jeri, Hotel Management
Hello Dominique,Thanks so much for choosing to stay with us and for taking time to provide feedback. Your comments are important for us to continue to monitor our services. We hope to see you again! Next time you’re planning to visit, it’s a good idea to again book through Expedia as they are an excellent partner to us. Just give us a call after you make your reservation and we’ll do everything possible to assign a larger room and will let you know if the restaurant will be open or closed at that time. If they are closed, we can provide many other close-by options for dining.
by A verified traveler
Posted 24 Jul 2023
The bar was slow with drinks and one or two of the girls seem to know what they were doing while the others seemed confused about a lot of things actually lol. But everyone was very nice!! We'd stay again!
Comment from Hotel Management
27 Jul 2023 by Jeri, Hotel Management
Hello Traci,Thanks so much for choosing to stay with us. We sincerely appreciate your business. We will share your feedback with the restaurant management. It's your comments that allow us to continually monitor and improve our training and services. We look forward to seeing you again!Kind regards,Silverton Inn & Suites
by A verified traveler
Avoid! Stay somewhere else if you can
Posted 22 Jul 2023 on HotelsFirst room had aftermarket air conditioner that was 3 feet away from my head and sounded lot like a diesal truck. Second room had worn out, overly soft mattress. Perfect if you want back pain in the morning!
Comment from Hotel Management
27 Jul 2023 by Jeri, Hotel Management
Hello John,Thank you for letting us know about your concerns with the room you occupied. We have reviewed the accommodations in that room and are working to resolve those issues. Kind regards,Silverton Inn & Suites
by A verified traveler
Posted 15 Jul 2023 on CheapTickets
Front desk guy was super friendly. Clean rooms. The restaurant was really good too. Walkable to the bars too. Love that they have their own parking lot too.
Comment from Hotel Management
16 Jul 2023 by Jeri, Hotel Management
Hello Lisa,Thank you for choosing to stay with us and for leaving a top score! We are glad to know you enjoyed your visit, and your meal at the restaurant. Our perfectly placed location makes it easy to visit the many unique stores and boutiques in the neighborhood. We look forward to seeing you again!Best regards,Silverton Inn and Suites
