Ratings based on 44 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reno
Posted 6 Feb 2024
Very slow internet. Anything else was great.
Comment from Hotel Management
7 Feb 2024 by Sean , Hotel Management
Dear Werner,Thank you for taking the time to provide us with your valuable feedback. We appreciate your input and would like to assure you that we are taking your comments seriously. We will work with our IT manager to investigate and improve the matter you have raised. We apologize for any inconvenience caused.We hope to have the opportunity to welcome you back as our guest soon.Best regards,Sean
by A verified traveler
Posted 3 Feb 2024
Nice Hotel and Amazing staff
Queenco Hotel is amazing with nice views and the staff is very helpful and warm welcome.
I really recommend this hotel to everyone who finding accommodation at Sihanoukville
Thank you very much for your satisfaction with me
will come to stay here again soon
Comment from Hotel Management
3 Feb 2024 by Sean, Hotel Management
Dear Guest,Thank you very much for taking the time to share your wonderful experience with us. We appreciate your feedback and compliments. It was a pleasure to have you as our guest at Queenco Hotel and Casino.We hope to see you again soon and provide you with another exceptional experience.Kind regards,Sean.
by A verified traveler
Posted 2 Feb 2024
Good Hotel and Friendly staff
Queenco Hotel and Casino is my favorite hotel in Sihanoukville, super friendly staff, great food, and excellent services. The room is spacious and very clean, and the pool and beach are very clean too. The location is the best and it is located next to the port. The receptionist is very helpful and friendly. Thank you for giving me a good experience during my stay.
Comment from Hotel Management
3 Feb 2024 by Sean, Hotel Management
Dear Guest,Thank you very much for taking the time to share your wonderful experience with us. We appreciate your feedback and compliments. It was a pleasure to have you as our guest at Queenco Hotel and Casino.We hope to see you again soon and provide you with another exceptional experience.Kind regards,Sean.
by A verified traveler from Montreal
Posted 31 Jan 2024
Everyone is very kind in Cambodia but at Queenco, they are even nicer if that’s possible! The room, the assistance from the staff, everywhere we went on the hotel grounds, the food and drinks were above our expectations! And we are not easily pleased; thus we highly recommend the Queenco! Special thanks to Somros!
Comment from Hotel Management
1 Feb 2024 by Sean, Hotel Management
Dear Philipe, Greetings from Queenco Hotel & Casino.Thank you very much for taking the time to share your wonderful experience with us to travelers. We are delighted to hear you had a wonderful stay and are satisfied with our rooms and services, especially with Somros, who took good care of you during your stay with us.We wish you a safe travel back home and look forward to welcoming you again on your next visit.Kind regards,Sean SaingRoom Division Manager
by A verified traveler
Posted 5 Sep 2023
I was just here for one night before heading to Koh Rong, and this was the perfect place. The restaurant/bar on the beach is great, as is the casino. This place also has probably the best gym I've seen in a hotel.
The staff were very helpful, particularly Mr. Tak (Charly) who organised for free transfer to the ferry, as well as gave me recommendations for other places in Cambodia to visit.
Comment from Hotel Management
7 Sep 2023 by Sean, Hotel Management
Dear Adrian, Thank you for taking the time to leave a review! We are so glad to hear that you had a great stay with us. Our team takes pride in providing excellent service, and we are thrilled to see that Mr. Tak (Charly) was able to assist you during your visit. We are also happy to hear you enjoyed our restaurant, bar on the beach, casino, and gym. We hope to welcome you back in the future. Please let us know if there is anything else we can do for you!Kind regards,Sean SaingRooms Division Mananger
by A verified traveler
Posted 17 Jul 2023 on Hotels
Room Security was poor
Comment from Hotel Management
19 Jul 2023 by Sean, Hotel Management
Dear Mr. Wee Kay,In the first place, we would like to apologize for the inconveniences that occurred during your last stay with us. Some circumstances contradict the original sense of what we strive for, which is, first and foremost, to generate a pleasant experience for our guests.We receive your observation with a strong commitment to challenge ourselves to overcome it, profoundly desiring the opportunity to receive you again.Being able to show you the concern and effort put into improving the detailed aspects is now our highest expectation.We would like to extend a special condition to your next stay at our Queenco Hotel & Casino.Yours sincerely,Sean Saing( Mr.)Rooms Division Manager
by A verified traveler from Fort Benning
Posted 28 Jun 2023
Our experience at QueenCo was absolutely delightful during our four-night stay. The service provided by the staff was outstanding, as they were extremely friendly and accommodating. The room consistently maintained a high level of cleanliness, and the pool proved to be perfect for guests of all ages. We thoroughly enjoyed the delicious breakfast and dinner options as well. Without a doubt, we would eagerly choose QueenCo for our future stays.
Comment from Hotel Management
29 Jun 2023 by Sean, Hotel Management
Dear Chhan, We would like to thank you for the time dedicated to evaluating our service and installations. We are thrilled your stay with us was to your satisfaction, and we appreciate your sharing your positive impression of your experience with us. Your comments and suggestions are critical to us, and we will be happy to consider them since they are our best tool for improvement.Our team will continue working on improvements in the continuance search for excellence in the service.We hope to meet you again among our guests, Best regards,Sean Saing(Mr.)Rooms Division Manager
by A verified traveler from Ventnor
Posted 17 Feb 2023
Great pool and beach front with beautiful sunset views. Breakfast was good and the rooms are large
Comment from Hotel Management
1 Mar 2023 by Sean, Hotel Management
Dear Graig, Greetings from Queenco Hotel & Casino.Thank you for choosing the Queenco Hotel & Casino for your recent visit. We are happy that you enjoyed your stay with us, and we look forward to welcoming you among our guests soon.Kind regards,Sean
by A verified traveler
Posted 29 Jan 2023 on Hotels
by A verified traveler
Posted 21 Sep 2022
Friendly staff and room very cleanness
Comment from Hotel Management
21 Sep 2022 by Sean Saing , Hotel Management
Dear Andrianus, Thank you very much for taking the time to share your experience with us with others guests. We thank you for choosing us and we hope to welcome you again soon.Kind regards, Sean
