Ratings based on 42 Verified Reviews

3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Nov 2023 on Hotels
4 out of 5
by A verified traveler

Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by WEI, Hotel Management
Dear Ericson , Thanks for your comment and we sincerely hope you will visit us again in future Thanks
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Feb 2023 on Hotels
4 out of 5
by A verified traveler

Posted 5 Dec 2021 on Hotels
Comment from Hotel Management
6 Dec 2021 by wei, Hotel Management
Dear Ung , Thanks for staying with us and sharing your valuable experience . we are happy to hear that you are satisfied with our property and we sincerely hope to serve you again in future with our warmest services .thanks
4 out of 5
by A verified traveler

Good stay

Posted 13 Mar 2020 on Hotels
Its a very good hotel. Nice staff. Exelent breakfast. Also a good location, but because of roadwork,very hard to get there. But it going to improve
Comment from Hotel Management
13 Mar 2020 by Management, Hotel Management
Dear Guest , Thanks for staying with us and sharing your valuable experience during your stay . We are happy that you are satisfied with our services and property and we will take all this good comment as a motivation for further improvement . We will try to learn and improve more in every aspect and we hope we can serve every guest with the best services and ensure every guest have the best comfort during stay . We sincerely apologize on behalf of the construction and road expanding that have caused some disturbance during your stay . We strongly believe all this activities will complete very soon and guest can experience the new city of tourism with beautiful buildings , quality roads and walk way to beaches . Our property will try our best to maintain the cleanliness and we will fulfill every guest inquiries or needs which may help guest to a good rest .we hope you will visit us again in future and experience our warmest greeting and services . Thanks Best Regards Management
4 out of 5
by A verified traveler

Posted 23 Feb 2020 on Hotels
Comment from Hotel Management
24 Feb 2020 by Mr Tan, Hotel Management
Dear Guest , thanks for spending time commenting our property . we appreciate for the comment given and we will take it as a motivation and encouragement for further improvement . we sincerely hope to serve you again in future with our warmest greeting and services . thanks . Best Regards Management
2 out of 5
by A verified traveler

Chinese hotel with cigarette smell and bad service

Posted 8 Jul 2019 on Hotels
Aside from the reception, all other staff speaks literally ZERO English. Not even words such as milk or sugar. They are unappologetic about this and sometimes even walk away from you and refuse to use a phone translator! The room I booked was a non-smoking room but had a a smoke smell. Smoke smell is present even in the restaurant on 8th floor. There is only one elevator for the whole hotel. The hotel is completely adapted to Chinese tourists, including all labels and food choices. Don't book if you're not Chinese.
4 out of 5
by A verified traveler

Posted 6 Jun 2019 on Hotels
Comment from Hotel Management
8 Jun 2019 by Sour sokheang, Hotel Management
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!
3 out of 5
by A verified traveler from Australia

Posted 31 Mar 2018 on Wotif
I was disappointed by this hotel. On our two week trip we’ve stayed in many 3 star hotels in Cambodia and Vietnam. This was by far the worst and also by far the most expensive. Not worth the money unfortunately. The staff were not attentive, the bathroom was a it of a nightmare. It was a very small tube shape and the shower door didn’t close so water would spray out everywhere. If you’re lucky enough to get a room on ocean side the view from the balcony is nice. The location is good. The breakfast is good. The beds weren’t terrible but again the bathroom really distracted from the rest of the room. I wouldn’t recommend this hotel for the price.
Comment from Hotel Management
3 Apr 2018 by Yary, Hotel Management
Dear Sarah Daugherty, Warm greeting from Aristocrat Residence & Hotel. Thanks for your feedback to us regarding to your recent stay in our hotel. We are really sorry for the thing happen during your stay that cause your stay inconvenient. We will solve our shower door, bathroom and we will inform this all department which related. Moreover, our staff should be trained more. We're really thankful for your acknowledgment about our location, bed and also breakfast. With kind regards, Sales department at Aristocrat Residence & Hotel
1 out of 5
by A verified traveler

Tired and dated

Posted 10 Nov 2017 on Hotels
Dated and tired Hotel in a convenient area. Hard beds, language barrier with staff, building works and loud music all around. Would not price this at $75 a night. Very shabby. Basic breakfast. Do not recommend.
Comment from Hotel Management
14 Nov 2017
Dear valued guest, Greeting from Aristocrat Residence & Hotel. Thanks for taking the time to share your feedback here. First we would like to apologize for the inconvenient things happened during your stay. We are so regret to read it. We will try to improve and upgrade our service. For the things you mentioned above is an important part for us to make a change for better services. We are looking forwarding to having a chance for compensating you next time. With kind regards, Yary (Ms) Sales department at Aristocrat Residence & Hotel
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