Ratings based on 56 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2023
When we got to our ground floor room it was like a sauna. The room was at the corner of the building with two windows. The thin net like curtains had been closed but not the blinds and therefore the sun had been shining into the room for the whole afternoon. The room and the bathroom were both very small - room cramped by 3rd bed we had not requested and tiny shower. There was no air-conditioning in the room and only one of the windows opened. My wife slipped on the rug on the wooden floor. The television was on the wall beside the bed so I hit my head twice going to the bathroom. But it was the heat that bothered us most.
We asked if we could change rooms. We were told the hotel was full. She actually said the rooms on the first and second floor were even worse - as if we were lucky!
As we had booked 6 months in advance I was disappointed we had been allocated such a poor room. She gave us a very small fan - it was useless. A few minutes later she brought a larger fan and a bottle of water. Even with both fans on and the window fully open, the room remained hot. We couldn’t sleep. During the night I was sweating - discovered there was a plastic mattress cover on the bed - such as might be used for children. On top of all that the Wi-Fi was poor, the breakfast was dire (eggs cut into squares, no bacon, poor bread and only watermelon - no other fruit. And we had paid €76!!
When we complained to the manager in the morning - no refund, no compensation.
Comment from Hotel Management
17 Jul 2023 by Ieva, Hotel Management
We are very sorry you did not liked the room and there was not possible to change it. Standard rooms unfortunately don't have aircon. Reception staff provided the fans and cold water to make you stay a slightly better. Once again our apologizes. We wish you the pleasant trip and we hope you will enjoy your further stays. Hotel Manager, Ieva Igaune
by A verified traveler
Posted 7 Nov 2020 on Hotels
by A verified traveler
Posted 29 Jul 2020 on Hotels
by A verified traveler from Perth
Posted 11 Jan 2020
The hotel is great and the staff are amazing, but I did have a few little cons that people should be aware of when booking this hotel.
Pro:
Staff are great.
Rooms are big and have a great view.
The price of doing laundry is only 5 euro a bag which is amazing.
The restaurant was delicious - my wife adored their take on garlic bread.
Cons:
No elevator - it wasn't an issue for us but it's good to know
They advertise the pool as a facility the hotel has but they charge 10 euros each per visit which can quickly add up.
You are a fair way from town so expect to be paying 7 euros for a taxi each way.
We enjoyed our stay and would come back
by A verified traveler
Posted 2 Oct 2019 on Hotels
Hotel is a bit further away from the main town than I thought it would be, off of a dirt road, has parking so that’s a plus and overlooks a nice green area. Rooms were nice and clean with a balcony if you upgrade. Breakfast was good. No issues.
by A verified traveler
Relaxing, quiet comfort in beautiful setting
Posted 11 Oct 2018 on HotelsUnbelievable food, friendly staff, beautiful location (in a national park, so not a lot of other stuff around)...this place is a gem in the Latvian countryside. Great spa facilities: massage rooms, indoor and outdoor pools and hot tubs, sauna, etc... I was extremely happy and relaxed by my stay here!!
Comment from Hotel Management
17 Oct 2018 by Ieva Igaune, Hotel Management
Thank you very much for your review.
We are happy to host!
by A verified traveler from Givat Elah
Posted 30 Jul 2018
the room was large, clean and the staff very friendly.
the spa and surrounding garden are also very nice and so was dinner. breakfast was a bit less than i expected.
At least a fan in the room would have been nice since the days were exceptionally hot.
Comment from Hotel Management
1 Aug 2018 by Ieva, Hotel Management
Thank you for your review .
We have limited number of fans and unfortunately not enough for everybody during hot period. We are working on this problem solution.
Thanks a lot for your stay with us!
Kind regards,
by A verified traveler
Beutiful suraunding
Posted 13 Jun 2018 on HotelsThe suraunding is amazing. Nice staff. Nice breakfast. Wonderful masage at the spa. The room was very basic, and we could not sleep because we heard the guests from the room next to us all night. The price is a little bit high .
Comment from Hotel Management
20 Jun 2018 by Ieva, Hotel Management
Thank you for your nice review and comments!
by Donna
Relacing
Posted 14 Sep 2017 on HotelsPeaceful and pleasant stay in country.Helpful staff and relaxing surroundings.
Recommended
for Everyoneby A verified traveler from mumbai
Lovely hotel in the midst of gardens and lake
Posted 20 Aug 2017
Pros: The surroundings
Cons: Help with luggage as they don't have a lift
Location: Sigulda national park is nearby and has a host of activities for both adults and children. Would be nice to carry a picnic basket.
The surroundings are heavenly. We spent a night only and could not experience the spa , the food presentation and taste were super. I could spend days just to soak in the beautiful surroundings.
