Ratings based on 19 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
This was a very nice hotel with a wonderful breakfast. Unfortunately, the description on Expedia was inaccurate and caused us some inconvenience. The Expedia description was that the hotel had a 24/7 reception, however, when we arrived at the hotel at 10:30 pm due to late train connections, no one was at the hotel. Luckily, the manager arrived and we were able to get into our room, but he also informed us that reception was only open until 10 pm. We had both emailed each other using the Expedia system and neither of us had received each other's emails. The manager was initially very frustrated but after he calmed down he was very gracious. We were also dismayed to find out that although Expedia's description promised an elevator, there was none, and we had to climb two flights of stairs--and I have bad knees. The manager did carry up our heavy bag, but that did not help my knees. Expedia needs to make sure that their descriptions of their properties are accurate. We specifically picked this hotel because of the 24/7 reception and the elevator. Otherwise, this was a very nice hotel to stay in.
by A verified traveler from Randwick
Posted 3 Oct 2023
I really liked the place. Ideal for me.
Comment from Hotel Management
3 Oct 2023 by Andreas Zeller, Hotel Management
Thank you Christopher,have a nice trip through Germany and Europe.Regards,Andreas
by A verified traveler
Posted 9 Jul 2023
Comment from Hotel Management
27 Aug 2023 by Andreas Zeller, Hotel Management
Hallo Catherine,vielen Dank für die sehr gute Bewertung. Wir wollen so weitermachen und freuen uns auf deinen nächsten Besuch.Mit freundlichen Grüßen,Andreas Zeller
by A verified traveler
Great view
Posted 15 Jun 2022 on HotelsNice quiet place with great view
Comment from Hotel Management
16 Jun 2022 by Andreas Zeller, Hotel Management
Maximilian, thank you very much for the good rating and the beautiful picture. We are very motivated and are also happy when the guest notices this. We look forward to welcoming you back to our hotel.
Kind regards,
Andrew Zeller
by A verified traveler
Posted 29 May 2022 on Hotels
Comment from Hotel Management
30 May 2022 by Andreas Zeller, Hotel Management
Sehr geehrte Annemarie,
vielen Dank für die sehr gute Bewertung. Wir freuen uns, dass wir Ihre Erwartungen getroffen haben. Gerne begrüßen wir Sie wieder hier.
mit freundlichen Grüßen,
Andreas Zeller
by A verified traveler
Very nice
Posted 22 Aug 2021 on HotelsVery clean. Very friendly. Free parking. Recently renovated.
Comment from Hotel Management
22 Aug 2021 by Manager, Hotel Management
Thank you for this goog message
by A verified traveler
Gerne Wieder
Posted 18 Sep 2023 on HotelsSehr schöner Kurzaufenthalt mit kleinem Kind, Service super und zuvorkommend, das Führstück war hervorragend!!!
Comment from Hotel Management
18 Sep 2023 by Andreas Zeller, Hotel Management
Hallo Elke,vielen Dank für die sehr gute Bewertung.Wir freuen uns sehr darüber und sehen dies als Motivation, so weiter zu machen.Vielleicht besuchen Sie uns bald wieder, wir wären sehr stolz darüber.Mit freundlichen Grüßen,Andreas Zeller
by A verified traveler
Volle Zufriedenheit
Posted 11 Sep 2023 on HotelsWunderbares Haus mit modernem Komfort. Sehr freundlicher Service.
Comment from Hotel Management
18 Sep 2023 by Andreas Zeller, Hotel Management
Sehr geehrter Gast, wir freuen uns über die gute Bewertung. Vielen Dank.Mit freundlichen Grüßen,Andreas Zeller
by A verified traveler
Posted 9 Feb 2023 on Hotels
by A verified traveler
Posted 25 Oct 2022 on Hotels
Comment from Hotel Management
26 Oct 2022 by Andreas Zeller, Hotel Management
Hallo Bert,wir freuen uns über diese gute Bewertung und vielen Dank dafür.Bis bald wieder,Andreas Zeller
