Ratings based on 199 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
We stayed in a beautiful suite. Had a problem with hot water our first night but the staff did all one could expect to resolve it. Otherwise, would give it 5 stars in every other area.
Comment from Hotel Management
26 May 2024 by Federica, Hotel Management
Hello!!!Unfortunately, sometimes unexpected things happen. But our guests always come first!Hoping to see you very soon in SienaBest regardsFederica
by A verified traveler
Posted 29 Apr 2024
Property was very clean. Breakfast was excellent.
Comment from Hotel Management
1 May 2024 by Federica, Hotel Management
Dear Guestthank you for leaving your feedback I'm glad to know how you appreciated your stay at Relais degli Angeli Hoping to welcome you again as soon as you can Regards from Siena, Federica Ciarmoli
by A verified traveler from napa
Posted 15 Apr 2024
Julia and Federica could not have been kinder, the breakfast was wonderful and the property was beautiful. I highly recommend for a lovely stay.
Comment from Hotel Management
15 Apr 2024 by Federica, Hotel Management
Hello from Siena!-It was a real pleasure to have you here. Thank you for your words. We wish you all the best - Federica e Giulia
by A verified traveler
Posted 29 Mar 2024
This was an excellent stay in Siena. A stone's throw from the Fortezza Medici and the Piazza with great eats nearby. The staff was friendly and helpful. Would definitely recommend!
Comment from Hotel Management
1 Apr 2024 by Federica, Hotel Management
Hello!Thank you so much for being here and for this nice review. I hope to see you again in Siena as soon as possible!with kindest regardsFederica
by A verified traveler
Posted 14 Mar 2024
Your resort is beautiful, with luxurious accommodations and a fine breakfast buffet. Its location is in a convenient area of the city, But I did not enjoy my stay and in fact I chose to stay only one night instead of 2 nights which I had paid for. Your receptionist Federica was extremely rude and disrespectful. I have never experienced such behavior from anyone in Italy before and I will never stay nor recommend this hotel again. She messaged me several times on WhatsApp, prior to my arrival, regarding the parking and the hour at which I would arrive, I was busy traveling throughout the country, driving several hours from the south, and I did not receive each message, nor did I have the time to devote to that. I gave her an estimate of my arrival, but I did not see one of the messages regarding the parking garage address. Sometimes there is limited phone service while driving through the country. When we arrived, the receptionist Federica, was extremely unhappy because we didn’t park the car at the address she had sent. With all other interactions I had with her she was very disrespectful and rude. At one point slamming the door in my face after I asked her for an iron for my room.
When you book a hotel in a different country, you may not always understand all the rules prior to your arrival, but she did not make this a very pleasant or easy experience for us. It’s called “accommodations” for a reason, and there was no accommodating from her.
Comment from Hotel Management
14 Mar 2024 by Federica Ciarmoli, Hotel Management
Good morning Mrs. Patricia, I'm Federica Ciarmoli, I'm very sorry but I'm sure we never saw each other unfortunately. I wasn't at work during your stay - and in any case it seems very strange to me what you say and I really don't think anyone on our staff can match what you wrote. That said, I don't think it's absolutely respectful to talk about someone if you're sure, but it doesn't matter. The messages we send only 3 and are useful for all our guests to understand well how to get to the parking lot, and are always very much appreciated. For everything else I can guarantee the utmost kindness and care of all the staff. I'm sorry but your opinion remains very strange and unpleasant. We are very sorry! Best regards, Federica
by A verified traveler
👍👍
Posted 25 Feb 2024 on HotelsExcellent experience at Relais Angeli. Reception was great as was our room. Breakfast offerings was best of our one month in Italy. Service in all areas was very good.
Comment from Hotel Management
14 Mar 2024 by Federica Ciarmoli, Hotel Management
Hello! Thank you for your words and we hope to see you here again soonBest regardsFederica
by A verified traveler
Posted 8 Jan 2024
The staff was very helpful finding us dining options for Christmas Eve. The room was exquisite and the breakfast was excellent as well as the attentive breakfast staff.
Comment from Hotel Management
8 Apr 2024 by Federica, Hotel Management
Dear Guestthank you for leaving your feedback.I'm glad to know how you appreciated your stay with us! Hoping to welcome you again as soon as you canWarmest regards from Siena - Federica
by A verified traveler from Rancho Mirage
Posted 4 Jan 2024
The diamond suite was outstanding! The breakfast was excellent. The staff was very kind and helpful. Very clean and comfortable.
Comment from Hotel Management
8 Apr 2024 by Federica, Hotel Management
Dear Guest, grazie mille for your review and for underling our work!It is very important for us knowing that it has been appreciated. Hope to see you soon!Best regards - Federica
by A verified traveler
Posted 23 Dec 2023
Excellent property in a central location.
Comment from Hotel Management
14 Mar 2024 by Federica, Hotel Management
Dear GuestThank you so much for your review. We are happy that it was a good stayKindest regardsFederica
by A verified traveler
Posted 17 Nov 2023
This hotel was so beautiful and the breakfast in the morning was great! I would definitely stay here again, everything within walking distance.
Comment from Hotel Management
17 Nov 2023 by Flaminia Masoni, Hotel Management
Dear Angelica, thank you for leaving your feedback.I'm glad to know how you appreciated your stay with us! Hoping to welcome you again as soon as you canWarmest regards from SienaFlaminia
