Ratings based on 428 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from irvine
Posted 2 May 2024
Plenty parking space and easy to park; convenient check in time; friendly staff; room and bedding are very clean; pretty good breakfast for free.
Comment from Hotel Management
22 May 2024 by gianna, Hotel Management
thanks a lot. hope to see you soon. Regards
by A verified traveler
Posted 11 Mar 2024
Unfortunately, my only recourse for a bad experience "out the gate" is to leave a bad review here.
I made a reservation several days in advance - clicked book, and immediately realized that I had accidentally entered an extra day than I meant to. I wrote to ex pedia to try to correct the situation within 5 minutes of making the mistake, and they reached out to the property on my behalf. They could not refund or all me to cancel.
I tried calling the property myself, thinking that if I spoke to another human, they might understand the mistake better. The woman I spoke with was very kind and sympathetic, but told me there was nothing to do, and that I had to p ay for the extra night. Definitely disappointing, for all parties, I'm sure.
Comment from Hotel Management
25 Mar 2024 by gianna, Hotel Management
Please madame, don't write like this. You did a mistake and i can't cancell easely . Regards
by A verified traveler
Posted 26 Sep 2023
L'hotel si trova in linea d'aria vicino alla stazione, è collegato bene (anche con il centro città) con degli autobus che fermano davanti. Bella camera e staff gentile, giusto la cabina doccia potrebbe essere migliore
Comment from Hotel Management
8 Nov 2023 by gianna, Hotel Management
Grazie tante per la sua recensione e siamo molto contenti che abbiate trascorso un piacevole soggiorno. saluti
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
8 Jan 2024 by gianna, Hotel Management
Dear Sir, thanks a lot and we are really happy to know you enjoyed your stay. Regards
by A verified traveler
Posted 6 May 2023
Property was close to the train station , but if I returned to the area I would choose somewhere else to stay next time personally
Comment from Hotel Management
8 Jan 2024 by gianna, Hotel Management
Dear Sir, thanks a lot for giving us your time. Really sorry if you didn't like it.
by A verified traveler
Posted 6 Aug 2022 on Hotels
by A verified traveler
Posted 28 Jul 2022 on Hotels
We were in town for a wedding. Our room was nice and clean. Breakfast was decent and the staff were cordial. Our room was warmer then we’d like even at the coolest temperature setting, it never got close to 23 degrees Celsius. Overall, a pleasant stay.
by A verified traveler
Posted 1 Jul 2022 on Hotels
by A verified traveler
Sienna
Posted 1 Jun 2022 on HotelsGood room clean and easy parking.
by A verified traveler from Chino Hills
Posted 26 Mar 2022
The hotel is nice, the rooms are kind old.
