Ratings based on 470 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jan 2024
Overall good missing few tips no Netflix or Prime I requested a wake up call and they woke me up an hour later 🤔 dinner was average had the boar sauce pasta and was old to me. Asked for a charger and there was any. Bed was comfortable room nice
Comment from Hotel Management
24 Jan 2024 by Umberto Pomentale, Hotel Management
Dear Anna,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.Let me take the opportunity to thank you for taking the time to review our Hotel and for letting us know about your stay.We are delighted to read that you appreciated and enjoyed your stay at our Property and we are incredibly grateful that you took the time to leave us a review! We will share this with our team to let them know to keep up the amazing work.Our utmost importance is our promise of maintaining our service standards and exceeding our guests’ expectations.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Four Points By Sheraton Siena in the near future for another memorable experience.Sincerely,Umberto Pomentale
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
17 Feb 2024 by Teodora, Hotel Management
Many greetings from Four Points By Sheraton Siena! It is with great pleasure that we have hosted you at our property. We are delighted you have enjoyed your recent stay with us. We hope to welcoming you back in the near future. Warm regards,Teodora
by A verified traveler
Clean Rooms
Posted 15 Dec 2023 on HotelsHotel and staff brilliant but my disappointment was no English Channel NOT ONE to listen to news, I know it’s in Italy but that’s not an excuse
Comment from Hotel Management
15 Dec 2023 by Teodora , Hotel Management
Dear Eric, Thank you for taking a moment to share your review. It’s a true pleasure to read your positive comments and to know that you enjoyed your recent stay experience and appreciated our hotel facilities, dining offerings and professional approach of the Team. We look forward to welcoming you back again soon. Best Regards Teodora
by A verified traveler
Posted 10 Oct 2023 on Orbitz
There was no air conditioning in our room the phones didn’t work and there was no hot water!!!!
After several phone calls (from my cell) they finally admitted there was nothing they could do! At 11:30 pm they offered me a new room! My wife was already in bed! We did not move after 2 more calls a fan was delivered. I talked with staff in the morning and there was nothing they could or would do!!!!
Comment from Hotel Management
12 Oct 2023 by Noemi, Hotel Management
Good morning,Thank you for bringing to our attention the problem you found in your room. We are deeply sorry for what happened, and for the fact that you did not find the services that all our customers expect to find. We have already taken steps to educate our staff and give further directives so that this problem, even if due to a sporadic case, never happens again in our hotel. Regards,
by A verified traveler
Posted 6 Aug 2023
I stayed here for business, initially making a 4 night booking on Expedia. I purposely chose the Flexible pay at property rate, in the event of my plans changing. After my first night, my plans did indeed change, meaning I would only need a 3 night booking.
I explained to the hotel who said this shouldn’t be a problem to amend but to contact Expedia. Upon contacting Expedia they mentioned the hotel must change the booking. The hotel would not change the booking and insisted I would be charged for the final night which I would not need. They would not budge on this, being incredibly stubborn. What is the point in booking pay-at-property on non-advance flex rates.. clearly none. As well as going back on their word..
This bad practice of “cutting off their nose to spite their face” was effectively “well, we’re going to charge you because we can”, taking into no account my reason for booking non-advance purchase. It’s really a pretty poor show, for an otherwise nice hotel. It really has left me wondering that when I’m next in the area, if I would stay here. Be wary when making any sort of flex pay-at-property rate at this hotel; they probably won’t honour it and that’s a real shame. Taints my experience of visiting beautiful Tuscany.
Comment from Hotel Management
7 Aug 2023 by Teodora, Hotel Management
Dear Mr. David ,Thank you very much for staying with us and for taking the time to share your feedback. We have well noted your comments, however we are happy to know that the overall your stay experience was much enjoyable and you were disappointed just about the cancellation policy for the last night. As you can check by yourself, in your reservation there is thecancellation policy with free cancellation and modification till 06:00 p.m. 31/07/23. We have only follow what you already knew and accepted during the early phase of booking your stay. It has been a pleasure to have you staying with us and we hope to have the opportunity to welcoming you back next time you visit Siena for business or pleasure. Kind regards.
by A verified traveler
Posted 31 Jul 2023 on Hotels
Comment from Hotel Management
2 Aug 2023 by Noemi - Reception, Hotel Management
Dear Guests, Thank you for taking the time to leave us a review regarding your recent stay at our hotel. Your comments are precious for us to improve the quality of the services we offer to our guests. We look forward to welcoming you again soon in our facility.
by A verified traveler
A well placed stay!
Posted 26 Jul 2023 on HotelsGood hotel on the outskirts of Siena, that offers ample parking, along with a good sized pool, for taking time out. Great staff that are happy to help and make your stay as good as it can be.
Rooms are both tidy and spacious, offering every detail that you may require. With it only being a short taxi ride in to the centew if Siena, this is a good location to saty at during your visit.
Comment from Hotel Management
27 Jul 2023 by Julia, Hotel Management
Dear Mr. Lee,thank you very much for sharing your experience in Four Points Siena with us. We are very happy to read that you were satisfied with us and our services. The opinion of our customers is very important and we value all the suggestions and opinions of our guests. Thanks also for your mention about the hotel staff. I shared your kind words with them. We therefore hope that you will choose us again during your next stays in Siena. Hope to see you soon, best regards!
by A verified traveler
Posted 12 Jul 2023
Fabulous stay. Staff are very friendly. Hotel is out of city center but has a great pool and restaurant on site. 12-15 Euros for taxi into town. Highly recommended.
Comment from Hotel Management
17 Jul 2023 by Gianni - Reception, Hotel Management
Dear Jane,thank you very much for your great review, it's been a pleasure having you here and we hope to welcome you back in the future.Kind regards,
by A verified traveler
Posted 12 Jul 2023 on Hotels
Comment from Hotel Management
15 Jul 2023 by Gianni - Reception, Hotel Management
Dear Sir,thanks a lot for the 10/10 score, it's been a pleasure being at your service.We hope to welcoming back in Siena in the future.
by A verified traveler
Posted 9 Jul 2023 on Hotels
We stayed at this hotel to be close to the hospital where our daughter was transferred in an emergency situation. This was not a planned visit for us - not a vacation. The staff here was over the top considerate and accommodating of our situation. It’s also a lovely hotel with a beautiful pool and great restaurant - I’d highly recommend this hotel!!
Comment from Hotel Management
9 Jul 2023 by Noemi, Hotel Management
Dear Ms. Courtney, Thank you very much for sharing your experience in Four Points Siena with us. We are very happy to read that you were satisfied with us and our services. The opinion of our customers is very important and we value all the suggestions and opinions of our guests. Thanks also for your mention about the hotel staff. I shared your kind words with them. We therefore hope that you will choose us again during your next stays in Siena. See you soon, best regards,
