Ratings based on 6 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2022
by A verified traveler
CLOSED
Posted 28 Dec 2021 on HotelsGot to the hotel and was met by the security guard. The hotel is closed. Had to find another hotel. :(
by A verified traveler from Melbourne
Posted 29 Mar 2019 on Lastminute
The hotel was a bit futher out of town making it a quite location and close to the airport, it was an easy trip to pub street about $2 (usa) 8K riel, Staff on the ball with service with a smile.
Comment from Hotel Management
31 Mar 2019 by Channa Lao, Hotel Management
Dear Value Client!
Warmest greeting to you!
Nice to see your wonderful score review. We are appreciate that you give me a change to save you this time. Nice to hearing from you that you have a lovely stay with us. Hotel De La Renaissance team would like to say thank you very much to you. Best Regards,
by A verified traveler
Excellent hotel
Posted 11 Feb 2019 on HotelsExcellent service and staff hotel very clean with excellent breakfasts would definitely stay there again and recommend to fellow travellers.The decor of hotel is very tastefully designed with lots of local polished wood and artefacts.We never felt like we were staying in a hotel more of a homely feeling.
Comment from Hotel Management
12 Feb 2019 by Channa, Hotel Management
Dear Edward W
Warmest greeting from Hotel De La Renaissance!
Nice to see your wonderful review. Your review will help our hotel and show up for other traveler looking to stay in Siem Reap, Cambodia, Angkor Wat temple. Nice to hearing that you have enjoy to stay with us. Hopefully you will give us a change for next trip to Siem Reap. Hotel De La Renaissance team work would like to say thank you very much to you.
thank a million.
Channa Lao
by A verified traveler
Posted 15 Dec 2018
Hotel is a bit away from the city center but you can arrange a tuk tuk, cambodia's version of a taxi.
Staff was friendly and accommodating.
Arrange a temple tour through the hotel that ended up much more affordable than expedia's tour guides.
Comment from Hotel Management
17 Dec 2018 by Channa Lao, Hotel Management
Dear Value guest
thank you very much for spending time to wrote us a fantastic review score. Nice to hearing hearing from you that you are have a wonderful stayed with us. Your review will share to other people looking to stay in siem Reap at Hotel De La Renaissance. We hope that we can have a change to save you next trip in Cambodia. Hotel De La Renaissance team would like to say than a million to you.
Best regards.
by A verified traveler from kagawa, jp
Posted 1 Jan 2019
シェムリアップ空港の出迎えを頼んで、了解メールも届いていたにもかかわらず、出迎えなし。
2部屋予約が1部屋しか予約を受けていないと言われ、リクエストし了解してもらっていたツインルームも到着したらダブルルーム。エキストラベッドを入れてもらう事で了解し外出。戻ると一部屋だけしかセットされておらず脱力した。
ただ、その対応したスタッフ？以外はみなさんちゃんとした対応をしてくれ、この評価をつけなければならない事が残念。
なお、新しいホテルだが、浴室内の排水溝から臭いがして部屋に広がっていた。
Comment from Hotel Management
6 Jan 2019 by channa, Hotel Management
Dear Sir or Madam
Warmest greeting to you!
Thank you very much for your review. My hotel offer both way airport transfer but you need to give us a flight detail like (arrival time and flight number). I try to drop you by email but I don't get any email from you that why you arrival airport. you don't see my driver. but after you call we have pick you up from the airport. Sorry that my staff have an extra bed only one room for you. I will working carefully with my team next time.
Thank a million.
Channa
