Ratings based on 189 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2024
The staffs on duty were attentive, friendly and hardworking, but the property was not properly staffed by management. For example, room service kitchen was not available for all 3 nights that we stayed there, given the location is far from the center of town, we had to go to next door property for dinner at one point.
Comment from Hotel Management
16 Feb 2024 by Sammy , Hotel Management
Dear Mr. Sahrakyth,Greeting from Hillocks Hotel and Spa. Thank you so much for choosing our hotel for you stay. We are really sorry for the inconvenience caused to you, but thank again for your feedback, we're improving our facilities and staffs to be best for your next stay. Hoping that you would come back to see our improvements very soon and we always welcome you back anytime.Best Regards,
by A verified traveler
Posted 14 Mar 2023
Nice peaceful setting
Comment from Hotel Management
14 Mar 2023 by GM, Hotel Management
Dear Gavin,Thanks very much for your choosing us. Believed that you have a great time in Siem Reap and enjoyed staying with us.On behalf of management and staff, I would like to thank you for your valued feedback.Hope to serve you again in the future.Kind RegardsManagement
by A verified traveler
Posted 6 Feb 2023 on Hotels
Comment from Hotel Management
17 Feb 2023 by GM, Hotel Management
Dear Ly,Greetings from Hillocks Hotel and Spa,Thanks for your chosen our property during your visit to Siem Reap. Therefore, on behalf of team and staff, I would like to take this opportunity to thank you for your staying with us.Your valued constructive feedback is very important for us to look after.We wish to welcoming you back again soon in the future.You are invite to visit us on social media or else for further informationKind Regards,Mgmt.
by A verified traveler
Overpriced and Understaffed—stay elsewhere!
Posted 30 Dec 2022 on HotelsI get it, COVID. Hotels had to cut staff, scale back on amenities but lowered their prices & didn’t accept as many reservations, right? Not Hillocks.My friend recommended, she stayed over a year ago and paid $50/night. I paid $104/night and it was terrible. Cobwebs and mouse poop in my room, only 2 ppl cleaning for all 38 rooms & they were booked. For 2 days my room didn’t get cleaned until I showed them the photo of the mouse poop. I had to ask for more toilet paper every other day (I booked 7 nights, nonrefundable). Even when they would clean, they didn’t leave an extra roll. Breakfast was included & it had the potential to be great but again, only 2 people (that I saw) working it & 1 cook (running back & forth to refill food). Meaning, if you didn’t get there right at 6:30 am there was no coffee and no food and no clean plates and no clean tables. The staff couldn’t keep up. I got there at 6:50 this morning, the tables were still dirty from the morning before, no napkins & no coffee. Internet rarely worked. One night out of 7. I needed to change a plane ticket & book a hotel for another part of my trip. Got the spinning wheel of death even though all wifi bars were showing. I asked twice, they said “oh, must be slow.” Slow means it eventually loads the page. Not the case, I would get error msgs. saying “failed to load.” Had to go to a restaurant to change my flight & book things. Wished I could have left & gotten a refund!!!!! Maybe they’ll get it together in another year?
Comment from Hotel Management
20 Feb 2023 by GM, Hotel Management
Dear Beth,Greetings from Hillocks Hotel and Spa.First of all, I would like to express my sincerely thanks for your chosen our hotel during your visit to Siem Reap Cambodia.Of course your valued constructive feedback is very important for us to improve. We have look into this issue seriously. Action has been take and you are right during Covid time our operation has decided to minimize and run for for part to make guest a convenience finding accommodation and stay safe. Due to Covid-19 restriction and advice we can enter guest’s room to clean and change amenities upon requested only. Staff operation was really hard to recruit and select and during that time we need to Rin with what we have them with us plus our operation manager to support too. I believed our pricing really drop alot compare to situation before Covid-19. You might selected a high category on that. Some how, we have different room type and prices.Again, thanks for all your feed to improve and we have done on this, staffs were added more, breakfast add more choices, other outlet Spa, Gym, Pavillion Bar, Restaurant we’re open. We also focus on details cleaning and trying to take care more on our greenery landscape. Let give us a chance to serve you once you are back. You are invited to contact me direct via property page. I am more tha happy to assist and make you a better stay here.My sincerely,The Management
by A verified traveler from Denver, CO
Posted 29 Feb 2020
We had a wonderful stay at Hillocks Hotel & Spa. It is a beautiful property with a very friendly, accommodating staff. We had a wonderful time exploring Angkor Wat and Siem Reap and the cherry on top was being able to come back to Hillocks to recharge. Highly recommend
Comment from Hotel Management
1 Mar 2020 by Tola Art(Mr.), Hotel Management
Dear Teddy,
Warmest greeting from Hillocks Hotel & Spa, Siem Reap. Cambodia.
Thank you so much for choosing our hotel during your vocation, and we would be much appreciated of you for taking time to share your experiences which was delivered by our hospitality.
Our team would try the best to serve all customers, maintain the professional service and investigate to guests be satisfied.
Once again we would be grateful for your exceptional review, and expect to serve you in the near future and continue to enjoy at Hillocks Hotel & Spa.
We do look forward in the hope of being able to welcome you back.
With warm regards & respectful,
Tola Art (Mr.)
E-Commerce
Hillocks Hotel & Spa
by A verified traveler
Superb service
Posted 4 Feb 2020 on HotelsGreat staff!
Sadly our stay was cut short due to airline cancellation, but the staff made adjustments and we still managed to get in abbreviated tours we had arranged through the hotel. Chen our driver is highly recommended and took us on a wonderful excited m express tour that hit all the highlights. We stayed in for dinner to enjoy the pool and were treated like royalty. In fact, we're calling it our pre-honeymoon. We both would like to go back and stay longer.
Comment from Hotel Management
11 Feb 2020 by Hillocks Hotel Team, Hotel Management
Dear Brad,
Warmest greeting from Hillocks Hotel & Spa.
We would be appreciated for spending your vocation here and thanks for giving us an amazing perspective. We're really looking forward to welcome you back home.
Best regards,
Hillocks Hotel
by A verified traveler
Good bit not Great
Posted 14 Jan 2020 on HotelsI would say this isn't as good as it looks, it certainly isn't five star. The air conditioning in our room wasn't sufficient meaning the room was very hot. There are a lot of staff however they don't seem to do much, breakfast ok and they kept running out of things such as the local beer. Not a disaster, but not amazing
Comment from Hotel Management
11 Feb 2020 by Hillocks Hotel Team, Hotel Management
Dear David,
Warmest greeting from Hillocks Hotel & Spa.
We would like to express our sincere thanks for spending your vocation in our place, it was a great moment to serve you. Otherwise thanks for your perspective of our service. We really apologize that could not be completely satisfied your holiday.
However it had been fixed regarding the air-conditioning, hope that you can consider to give a chance again. Looking forward to welcome you back home.
Best regards,
Hillocks Hotel
by A verified traveler
Very happy
Posted 11 Jan 2020 on HotelsVery comfortable and relaxing
Comment from Hotel Management
11 Feb 2020 by Hillocks Hotel Team, Hotel Management
Dear Kunzang,
Warmest greeting from Hillocks Hotel & Spa.
we would be appreciated for sharing your lovely experience of our hotel. We're really looking forward to welcome you back home.
Best regards,
Hillocks Hotel
by A verified traveler
wonderful place to stay in Siam Reap
Posted 4 Jan 2020 on HotelsFor my check-in I had a new guy, who was very friendly but still learning. To make up for it, my room was upgraded. This wasn’t necessary, and I found this action promising.
From this point on, service was excellent and extensive. My touring and travels were effortlessly handled by the team. We conversed via FB Messenger prior to arrival, and all changes/additions that occurred after my arrival were seamless.
The banana shake is excellent!
The 90 minute aromatherapy massage was exceptional.
The pool is gorgeous.
The food and drink available in the surrounding area is very good at all hours
Comment from Hotel Management
11 Jan 2020 by Tola Art, Hotel Management
Dear Brain,
Warmest greeting from Hillocks Hotel & Spa.
Thank you so much for spending your vocation here, and also thanks for sharing your lovely experiences.
We were really pleased that could be satisfied you, otherwise we wish to serve you next time by our best hospitality.
Best regards,
Hillocks Hotel
by A verified traveler
comfortable to stay
Posted 30 Dec 2019 on HotelsThe environment of the hotel is very silent and wonderful. However the bath facilities is opened in the room. it is odd
Comment from Hotel Management
2 Jan 2020 by Tola Art(Mr.), Hotel Management
Dear LAI,
Many thanks for your appreciated comment, we wish to see you next time very soon.
Kind regards,
Hillocks Hotel Family
