Ratings based on 5 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2020 on Hotels
Comment from Hotel Management
9 Dec 2020 by Arif, Hotel Management
Dear Bpk Munir,
Terima kasih telah menginap bersama kami di Hotel Sofia Juanda Surabaya, Hotel Dekat Bandara Juanda Surabaya. Kami harap Anda mendapatkan pengalaman menginap yang menyenangkan. Kritik dan saran dari para tamu sangat penting bagi kami untuk terus meningkatkan produk dan layanan kami. Kami harap Anda kembali untuk menginap di hotel kami dan Kami akan segera memberikan layanan terbaik. Sampai Jumpa !
Salam Hangat,
Manajemen Sofia Juanda Surabaya Hotel.
by A verified traveler
Posted 29 Nov 2019 on Hotels
by A verified traveler
overnight stay for airport
Posted 13 Oct 2019 on HotelsThe room was comfortable. Staff professional and helpful. Breakfast was varied and ample.
The only drawback was the poor wifi signal.
Comment from Hotel Management
17 Oct 2019 by Arif Syarifudin, Hotel Management
Dear Mr. Peter,
Warm Regards from Sofia front One Hotel Juanda.
Thank you for stayed with us during your visit to Sidoarjo City.
Your experience make us to be better and growt. Come and join us again in another chance, your coming re most welcome.
Regards
Management
by A verified traveler from Chile
Posted 16 Feb 2020
El hotel no cumple con lo mostrado en la fotos.
Las instalaciones son viejas y con falta de mantenimiento.
La habitación tenía problemas de filtración de agua en el lavamanos y la palanca para jalar el inodoro funcionaba mal.
Adicionalmente en Expedia promueven que tiene traslados al aeropuerto y en realidad solo tienen el traslado DESDE el hotel al aeropuerto.
El personal es amable y trata de ayudar pero el hotel no es lo que se publica en la página.
by A verified traveler
Posted 8 Aug 2019
