Ratings based on 139 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review
by A verified traveler
Posted 22 May 2024
Good, central location. Nice and clean. Comfortable bed. Friendly staff.
Comment from Hotel Management
22 May 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review. Glad you enjoyed your stay with us.
by A verified traveler
Posted 16 May 2024
Although the room was a little bit tatty , it was very clean . The bed was super comfortable, I slept really well.
The staff were lovely.
We ate at Cromwells Tap house and the food was delicious.
I would definitely stay here again .
Comment from Hotel Management
16 May 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review. Glad you enjoyed your stay with us. Hopefully see you again in the future.
by A verified traveler
Posted 13 May 2024
The area was great. Lots of things to do nearby.
Comment from Hotel Management
14 May 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review
by A verified traveler
Posted 7 May 2024
Staff were helpful, however, there were several issues with the room. We expected the room to be noisy due to the location, however, do not expect to sleep unless you have ear plugs. The secondary glazing is so old and poorly sealed that there is a lot of sound bleed. One of our sash windows was also impossible to fully close.
The shower room had quite obvious mould along the inside wall, so it doesn't look like it has been fully cleaned in a while. Other than that, there were minor issues with missing tea bags, shower gel and poor wifi.
Comment from Hotel Management
8 May 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review. These are things we will look into straight away.
by A verified traveler
Posted 28 Apr 2024
Old warm pub with good atmosphere and helpful staff.
Comment from Hotel Management
28 Apr 2024 by Cromwell’s Tap House, Hotel Management
Thank you for you review and kind words. Glad you enjoyed your stay.
by A verified traveler
Posted 18 Apr 2024
Staff were very helpful
Comment from Hotel Management
24 Apr 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review
by A verified traveler
Posted 14 Apr 2024
Lovely old building. Loads of character
Comment from Hotel Management
15 Apr 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review. Glad you enjoyed your stay with us.
by A verified traveler
Posted 14 Apr 2024
Great base for exploring the town, staff were friendly and the room was clean and tidy with good facilities. You can hear the bar music whilst it's open, but nothing you wouldn't expect from this sort of accomodation and the street noise was much quieter than expected, being slightly off the main pub drag. Would highly recommend for staying a couple of nights. Loads of great places to eat nearby so not really an issue not having a breakfast option.
Comment from Hotel Management
14 Apr 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your kind words. Glad you enjoyed your stay with us. Hopefully we will see you again sometime.
by A verified traveler
Posted 7 Apr 2024
Location was fantastic and Shrewsbury was such a delight! The room itself was quite tired - it took us a long time to even open the shower in the bathroom as it was stuck, and the carpet leading into the bedroom was really frayed. The worst thing was the noise. The room is literally next to a bar terrace and the noise from downstairs in the pub also really carries. Getting to sleep before midnight is therefore pretty tough - after that though the bed was really comfortable and we slept well.
Comment from Hotel Management
9 Apr 2024 by Cromwell’s Tap House, Hotel Management
Thank you for your review.
