Ratings based on 542 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The staff is friendly and informative.
Comment from Hotel Management
8 Jun 2024 by Shontel - Front Office Manager, Hotel Management
Thank you for taking the time to leave a review. We are happy that you enjoyed your stay with us, and we can't wait to welcome you home again!
by A verified traveler
Posted 28 May 2024
Pleasant stay!
Comment from Hotel Management
28 May 2024 by mel, Hotel Management
Thank You Mr. Kenneth.Glad you enjoyed your stay. It was our pleasure to have you.
by A verified traveler
Posted 10 May 2024
Breakfast is terrible
Comment from Hotel Management
12 May 2024 by Shontel - Front Office Manager, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback. And please accept our deepest apology for the breakfast not being to your liking. Again, we appreciate you choosing us for you stay and we can't wait to welcome you home again!
by A verified traveler
Posted 7 May 2024
Have stayed there 6 times in last four years and have enjoyed
Comment from Hotel Management
8 May 2024 by Home2 Suites Management Team, Hotel Management
We are thrilled that you enjoy staying with us! We greatly appreciate your loyalty to us and we look forward to your next stay!
by A verified traveler
Posted 2 May 2024
Our fifth time staying there and we live it
Comment from Hotel Management
3 May 2024 by mel, Hotel Management
thank you for the review, hoe to see you soon
by A verified traveler
Posted 28 Apr 2024
We arrived late on 4/26 at 9pm, and when we asked for a late checkout, we were told they were full and could not accommodate us. We liked that the property was quiet and the the room was spacious. Surface areas didn't look wiped down, and there was leftover, moldy cheese and olives in the fridge. The next morning, when my husband tried to shower, the water would not drain, and he could not finish showering. I called down, asking for assistance. After 45 min of trying, it was concluded that maintenance was unable to rectify the issue. My husband and I asked multiple people for a solution (perhaps, a shower in another room) and a late check out, and no one seemed to have the authority to make a decision to help us. We had friends staying in another room who allowed me to shower in their room. As we were leaving and walking through the lobby, we were approached by a woman who apologized for the inconvenience. She followed us out to our car and offered a $25 gift card, saying they couldn't give us a refund because the manager was on onsite and needed to come "investigate."
Comment from Hotel Management
28 Apr 2024 by Jason- Assistant General manager, Hotel Management
I do apologize for the issues you experienced during your stay with us at Home2Suites I was informed of the shower not draining properly and I did authorize a late check out and gift card for you and your husband. It is also my understanding our maintenance got to work on your shower within a matter of minutes and had the issue resolved less than 1 hour after you reported it.We rely on our guest to inform us of the good as well as the bad experiences. If we don't know what we are doing wrong, we cannot fix them. The same for the things we are doing right for us to continue to grow in a positive way. Our housekeeping team does intensive cleaning with strict supervision as well as our preventative maintenance is very thorough. I am very surprised to hear there was left over food in your refrigerator I guarantee this will be addressed with my staff. I hope you choose to enrol as a Hilton Honors member giving us another opportunity.to have you as a guest.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Front Desk Agent, Hotel Management
Thank you for taking the time to leave a review. We appreciate your feedback. We can't wait to welcome you home again!
by A verified traveler
Posted 14 Apr 2024
No hot water at 8:30 at night
Comment from Hotel Management
15 Apr 2024 by Home2 Suites Management Team, Hotel Management
Thank you for taking the time to leave a review. We take all issues seriously. We have brand new hot water boilers in the hotel and this is the first issue we had. We appreciate you bringing this to our attention and we have remedied the issue so future will not have to worry about this.
by A verified traveler
Posted 31 Mar 2024
Beautiful and clean!
Comment from Hotel Management
3 Apr 2024 by Hannah Terry - General Manager, Hotel Management
Thank you for taking the time to leave us a great review! We can't wait to welcome you home again!
by A verified traveler
Posted 30 Mar 2024
I enjoyed my experience there..
Comment from Hotel Management
3 Apr 2024 by Hannah Terry - General Manager, Hotel Management
Thank you for taking the time to leave us a great review! We can't wait to welcome you home again!
