Ratings based on 985 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
I honestly can’t say anything I like other than the spacious room. Entire 3rd floor reeked of marijuana at check-in. I don’t have anything against anyone that does however I personally don’t want to smell it where I’m staying inside the hotel. In the morning I asked to move rooms due to the odor, felt unsafe and had a lot of luggage. No clean rooms but was told to come back in the afternoon and I could be moved closer to the elevator. When I returned desk clerk said she only had a room 2 doors from where I was which wasn’t any closer. I let her know that the marijuana smell was overwhelming and she only said it’s a non-smoking hotel it shouldn’t smell then asked me to let her know, which shouldn’t be my responsibility to check and inform as it was already reported. The bartender was nice to me but saw her being incredibly rude to customers that wanted food 30-45 minutes before she had to close. Would not recommend this place-sleeping in a car might be a little better than what I paid to stay here. Manager never responded to complaint posted to Expedia and it’s been 2 weeks, neither did Expedia respond directly other than to say report to desk which I did and that manager would likely respond in 1-2 days. Two weeks later and still no response from either. DON’T STAY HERE!
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Dear Cassandra,We appreciate you expressing your concerns to us. Please accept our sincere apology for your unsatisfactory stay. We also regret that your situation wasn't addressed more appropriately at the time. Your input will help us address the issues you mentioned. It saddens us that you wouldn't choose to return, despite our spacious accommodations. Thank you for reaching out and we wish you safe and pleasant travels.
by A verified traveler
Posted 4 Jun 2024
Good service, clean and is convenient.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Reina,Thank you for your kind words! We're delighted that our team made a terrific impression on you and that you had a comfortable stay while enjoying all that our area has to offer. It was a pleasure having you here, and we look forward to welcoming you back to Holiday Inn San Mateo-San Francisco SFO for another splendid stay in the future!
by A verified traveler from glen arm
Posted 2 Jun 2024
Excellent place to stay for work in the Bay Area
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Jon,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you join us at Holiday Inn San Mateo-San Francisco SFO, and we hope to welcome you back on your next trip!
by A verified traveler from New York
Posted 30 May 2024
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
Our room was in Bldg 3. The AC is not functioning well, it was only set in fan mode because cool is not working. It keeps turning off when set to this mode so the room was hot. The door key wasn’t working on our second day, it has to be reset…very incomvenient. Its close to SFO airport but the location is not accessible to any stores or restaurants.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Jaclyn,Thank you for taking a moment to notify us of your recent experience. We're sincerely sorry that your stay didn't meet your expectations. We understand your frustration, and your concerns regarding your room will be addressed with the respective teams to ensure improvements are made where needed. Given the opportunity, we hope you'll consider staying with us for a much-improved stay in the future.
by A verified traveler
Posted 27 May 2024
We had housekeeping only two days. They never came when we requested except once. Bad communication. Have you pay for parking
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for taking a moment to let us know about your recent stay. It's disappointing to hear your experience was not as expected. Please accept our sincere apologies for any concerns you had with our housekeeping or parking. We will share your comments with our team to ensure we deliver a better experience next time. On behalf of our team, we hope you will consider allowing us another opportunity to provide you with an experience that you, as our valued guest, deserve.
by A verified traveler from Peoria
Posted 16 May 2024
Though it’s just next to the freeway, I don’t hear any traffic noice inside the house. I stayed in this hotel 3 or 4 times for my business trips already. Every room I stayed was quiet and clean. Their staff are very friendly.
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Xin,Thank you for taking the time to leave us a review. We are pleased to hear that your experience with us was thoroughly enjoyable. Our team is committed to providing outstanding service, and your feedback reaffirms our efforts. We look forward to welcoming you back in the future.
by A verified traveler
Posted 15 May 2024
for the price it’s a great option!
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Valeria,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for the price. We look forward to welcoming you back to Holiday Inn San Mateo-San Francisco SFO soon for another pleasant stay!
by A verified traveler
Posted 14 May 2024
Pros: Clean, has a (limited service) restaurant, good price. Just off 101, so very convenient if you just want a place to sleep and want to optimize for your commute.
Cons: Mattress was old and sinking; my back hurt every morning. No food options within walking distance.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Sumedh,Thank you for sharing your honest thoughts. We are pleased you found your stay well-priced, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, guest comfort is of the utmost importance to us, so your feedback about the beds will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.
