Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Pros: Clean, has a (limited service) restaurant, good price. Just off 101, so very convenient if you just want a place to sleep and want to optimize for your commute.
Cons: Mattress was old and sinking; my back hurt every morning. No food options within walking distance.
by A verified traveler
Posted 12 May 2024
Property convenient off of freeway. Easy parking available. Very clean. Staff was polite. Reasonably priced: would stay again.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Roxana,Thank you for choosing Holiday Inn San Mateo-San Francisco SFO and sharing your experience! We're thrilled you found our property conveniently located and appreciated our cleanliness. It's also pleasing to hear that our team provided polite service during your stay. We look forward to welcoming you back for another comfortable and reasonably priced visit!
by A verified traveler
Posted 5 May 2024
all is ok
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Lucas,Thank you for your review. We are thrilled to know you enjoyed your stay with us and hope you will visit us again at Holiday Inn San Mateo-San Francisco SFO.
by A verified traveler
Posted 3 May 2024
I dont think that its right that you should have to pay for parking on the premises.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Debbie,Thank you for taking the time to share your experience. We appreciate your feedback regarding our parking, and we'll certainly consider your perspective as we continually strive to enhance our guests' experience. We hope this won't deter you from visiting us again, and we eagerly await the opportunity to welcome you back for another enjoyable stay.
by A verified traveler
Posted 2 May 2024
It rules
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Reginald,Thank you for taking the time to provide your review of Holiday Inn San Mateo-San Francisco SFO! It is wonderful to hear that your time with us was amazing. We look forward to your next stay with us.
by A verified traveler
Posted 26 Apr 2024
Laundry machine was not working which created an unexpected line.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Alexandra, We apologize for the inconvenience caused by the laundry machine issue, resulting in an unexpected line. Your feedback is appreciated, and we'll work diligently to address this matter to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention
by A verified traveler
Posted 20 Apr 2024
I liked it ok
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Donna,Thank you so much for the five-star review. We are happy to hear you enjoyed your stay with us, and we hope you will consider staying with us again soon.
by A verified traveler
Posted 20 Apr 2024
Nice people, well appointed
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Christen,Thank you for all of your kind comments and for choosing to stay at Holiday Inn San Mateo-San Francisco SFO. We are so happy to hear you thoroughly enjoyed our friendly services and amenities. We look forward to your next visit.
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 11 Apr 2024
