Ratings based on 955 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
This property had amazing views of the city and was in a great area to get to other parts of the city and was also close to the fish market. Staff spoke great English and the lobby was very clean!
by A verified traveler from Brownsville
Posted 9 May 2024
Excellent hotel and services
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 7 May 2024
View was lovely and the artworks added to the atmosphere of the hotel.
by A verified traveler
Posted 7 May 2024
I like how staff are approachable and heartfelt in making your stay pleasant. Examples: ask for a different room, Reschedule room service, ask for help in navigating Tokyo..all done exceptionally.
by A verified traveler
Posted 3 May 2024
super location on Tokyo Ginza.
by A verified traveler
Posted 3 May 2024
Staff were unprofessional, charging the wrong amount and then failing to reverse the charge for over half an hour while we stood there and waited, without any offering to compensate for our wasted time. Furthermore, when we first arrived for checkin, the room was not ready and we were not given adequate options, forcing us to move around rooms during the stay.
by A verified traveler
Posted 2 May 2024
The management was very helpful. Rooms were small but very efficient. Location was very good. They had a bus from the airport directly to the hotel
by A verified traveler from Garden Grove
Posted 1 May 2024
Fancy hotel with great view of Tokyo and you get to pick choose art style upon availability.
by A verified traveler
Posted 1 May 2024
Nice clean hotel with easy access to JR and subway lines.
