Ratings based on 984 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great place to stay
by A verified traveler
Posted 6 Jun 2024
A short hop from train and bus station and all Shinjuku has to offer
by A verified traveler
Posted 4 Jun 2024
The central Shinjuku location of the Washington can't really be beat. It's only a few minutes walk from one of the biggest train stations in Tokyo and many stores and restaurants. However, the rooms were a bit small and not as nicely appointed as some of the other hotels on our trip at the same price. And the location of the annex building in the middle of the plaza meant we had to go through a bit of a maze anytime we wanted to get to our rooms. Laundry onsite and many combinis and restaurants in the complex meant we were never left wanting for anything. We used the luggage forwarding service and the staff were very helpful in getting everything put together for us and our luggage all arrived at our next hotel without issue.
by A verified traveler
Posted 2 Jun 2024
New and clean. A bit of a walk from the train station.
by A verified traveler
Posted 19 May 2024
Excellent hotel
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 30 Apr 2024
Clean and affordable hotel room with very helpful staff. Located nearby the shinjuku station it was very easy to get around Tokyo, but it was tucked away enough where it never felt too busy.
by A verified traveler
Posted 26 Apr 2024
Staff was friendly. Room is clean.
by A verified traveler
Posted 23 Apr 2024
Too small
by A verified traveler
No temperature control in the room
Posted 10 Jun 2020 on HotelsI stayed mid-February and it very warm in Japan. The rooms have no ventilation system beyond a dinky fan. When I called to say that the air condition wasn't working, they said there was no air conditioning because it was winter... Yes it's winter but also 70 degrees outside, 60+% humidity, and no windows. Needless to say, it started to smell musty in the room, especially after showering, and it was unbearably hot.
