Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
This was a very nice hotel. The staff were amazing. Very friendly, very polite. I would rate this hotel a 10 on almost everything except I found that the rooms could be cleaned a bit better. The walls and ceiling were dirty the doors were dirty...needs to be wiped down properly especially since this is such a high-end hotel, and the vents and fans are full of dust like they haven't been cleaned for years. I was quite surprised. Also our first night there was a stain on the bed sheets and there was no cleanimg staff to change it so put a make-shift sheet of my own on top of it, but the rooms were very spacious and well laid out. Liked the staff a lot. They were very helpful and professional.
The hotel is a bit out of the way, but they have a hotel shuttle to take you to the station which was great.
by A verified traveler
Posted 30 Apr 2024
My stay at the Rihga was phenomenal! Spacious rooms, comfortable beds, very little noise, and conveniently located next to a bus stop.
Even though the nearest train station is a 10 minute walk away, I'd still highly recommend this hotel for anyone who wants some quiet time away from the hustle and bustle of Shibuya/Shinjuku.
by A verified traveler from Athens
Posted 28 Apr 2024
by A verified traveler
Posted 25 Apr 2024
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by A verified traveler from Athens
Posted 24 Apr 2024
Excellent hotel for the price-point. Very nice rooms, elegant lobby, decent restaurants (if a bit expensive). A nice quiet area, nice for walking, and easy access to the hot-spots of Tokyo by metro or cab. Only complaint, with one or two exceptions, the staff at front desk speaks poor English and were not very helpful, even if they were polite.
by A verified traveler
Posted 21 Apr 2024
Shuttëe bus every 30min to and from main station. Big rooms
by A verified traveler from Shanghai
Posted 17 Apr 2024
Wonderful place.
by A verified traveler from Manchester
Posted 17 Apr 2024
As soon as i walked in, i felt relax instantly!
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 14 Apr 2024
The property is amazing. The rooms are very large and beautifully decorated. The location is quiet. The lunch buffet was amazing. I also really enjoyed the bar at the hotel
The staff there was amazing.
The issue I had was the fact that the lady who checked us in did not speak English. We had to rely on Google translate to communicate. For a four or five star hotel in Tokyo where you pay almost $400 a night there is absolutely no excuse for not having an English speaking receptionist at your check in counter. Not only did she not speak English but she was actually getting upset, frustrated or both when people tried to speak to her in English. This is simply unacceptable.
