Ratings based on 1,256 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Good location and good size room
by A verified traveler
Posted 15 May 2024
Beautiful hotel great service and breakfast
by A verified traveler
Posted 14 May 2024
The hotel property and the rooms were very clean. Daily room cleaning provided slippers, replenished complimentary glass water bottles and toiletries where as hotels I have stayed at only provided once per stay. A little secret that most people aren't away of, they have a subway station (Tochomae Station) right underneath their property & you can exit through their 2nd floor, as their 3rd floor is where their main entrance is located. At this level they have a great convenience store which includes drinks & food like the popular Japanese Seven Eleven stores with a great selection of souvenirs with reasonable pricing ( Godzilla, Hello Kitty) The 2 best features are that the Japan Limousine Bus stops at their hotel ( $39 price er adult includes 2 pieces of luggage & kids are $19 and include 2 pieces luggage) You must purchase your bus tickets through the Japan Limousine Bus on their website and choose the area of Shinjuku ( the ride is one an half an hour so it beats taking the train with your luggage) but double check if the bus is running based on your arrival time and you can see Keio Hotel as an option) Only Keio hotel offers a complimentary private bus to Tokyo Disney Land and Disney Sea which is only available to Keio Hotel Guests ( pre-book in advance after you reserve your Disney Tickets) Their pool is only open during the summer so check with them in advance. The staff are diverse, so many international team members who can speak English.
by A verified traveler
Posted 14 May 2024
They had a laundry service and the staff was awesome
by A verified traveler
Posted 13 May 2024
great first class hotel; good buffet breakfast
by A verified traveler
Posted 13 May 2024
This is a large hotel , very conveniently located for meeting people or for transport via Shinjuku Rail Station
Excellent service
by A verified traveler
Posted 13 May 2024
By mistake I chose a smoking room since this is no common I did not pay attention to this important detail. Expedia should alert that you are booking a smoking room so you can change your selection before finish your booking. O asked for change and they give me a room with 2 twins bed very small and uncomfortable. Nothing for VIP.
by A verified traveler
Posted 12 May 2024
We have stayed in this hotel several times. Perfect location!! Wonderful breakfast! Nice property, good size room. Friendly staffs, overall we enjoy staying at keio Plaza hotel shinjuku.
by A verified traveler
Posted 12 May 2024
Excellent room. (King room in Main Tower) Devoted and professional staff.
by A verified traveler
Posted 12 May 2024
We had an older room. But it was clean. Our view was of Mount Fuji and the Metro Govt building, which entertained us every night with the most incredible light show I’ve ever seen.
