Ratings based on 1,230 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Laguna Woods
Posted 2 May 2024
There’s no room service, no decaffeinated coffee available in the rooms for a 5 star hotel, this not so good. You provide regular coffee and tea in the room but not decaf coffee. Some people cannot drink anything with caffeine especially those with a heart condition like myself. Where do the guests expect to go get decaf coffee early in the morning! Disappointing.
by A verified traveler
Posted 2 May 2024
Good
by A verified traveler
Posted 1 May 2024
Great location. Lots of food options near by. Staff was very friendly and accommodating. Enjoyed a wonderful breakfast every morning.
by A verified traveler
Posted 30 Apr 2024
Excellent hotel nestled in the heart of Shinjuku. I highly recommend this hotel, splurge a little and get that grand premium stay. Totally worth it.
by A verified traveler from Millbrae
Posted 29 Apr 2024
by A verified traveler
Posted 26 Apr 2024
Great stay, close to SHINJUKU station, friendly and super helpful staff. Thank you so much!
by A verified traveler
Posted 26 Apr 2024
Mother was injured and asked to use the lounge on the top floor after check out while we waited for our train. (There are no couches in the lobby - just stiff dining chairs.) The staff refused, and informed us the lounge was for guests only. Meanwhile, no one informed us of the lounge during our multiple night stay. This kind of nickel and diming in a luxury hotel is extremely disappointing. We will not be returning.
by A verified traveler
Posted 26 Apr 2024
Clean
by A verified traveler
Posted 25 Apr 2024
Premier Grand room is great and worth it!
by A verified traveler
Posted 24 Apr 2024
5 Star for multiple reasons!
