Ratings based on 994 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Hotel is so nice we decided to stay 2 extra night, excellent breakfast and facilities
Comment from Hotel Management
30 Apr 2024 by Hilton Tokyo, Hotel Management
Dear Carlos M,Thank you for staying at Hilton Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We look forward to the pleasure of welcoming you back to Hiton Tokyo, hopefully sometime in the near future.
by A verified traveler
Posted 19 Apr 2024
It's a fairly busy hotel. As soon as you walk in the lobby it is filled with guests either checking in/out, lining up for coffee or lining up for the restaurant. The staff were very friendly and accommodating.
Our room was very spacious and clean.
The bathroom was nice but does not have a fan, so it gets pretty foggy in there after showering. The bathtub glass barrier is very deceiving, it's actually is a door that swings out. One can actually fall out not knowing this. Doesn't serve its purpose the water still spills out onto the floor when you shower since it is only not even a half barrier. Other than that it's a very nice hotel with wonderful amenities, gym, swimming poot & tennis court which I had fun using. Walkable to a lot of restaurants and shopping. Easily access to subway as well.
Comment from Hotel Management
30 Apr 2024 by Hilton Tokyo, Hotel Management
Dear Cyndi,Thank you for staying at Hilton Tokyo and writing us valuable feedback.We sincerely apologize for your inconvenience regarding your room.However, we are delighted to hear that you enjoyed our facilities.We look forward to the pleasure of welcoming you back to Hiton Tokyo, hopefully sometime in the near future.
by A verified traveler
Posted 16 Apr 2024
It is walkable to several subway stations. The hotel also has a free shuttle bus to Shibuya Station a transport hub and los of eateries nearby.
Comment from Hotel Management
30 Apr 2024 by Hilton Tokyo, Hotel Management
Dear Veronica,Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
by A verified traveler
Posted 15 Apr 2024
Shuttle bus to Shinjuku station made a big differenc
Comment from Hotel Management
30 Apr 2024 by Hilton Tokyo, Hotel Management
Dear Johanna,Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo.We are delighted to hear that you satisfied with our shuttle bus service.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
by A verified traveler
Posted 10 Apr 2024
Strategic location
Comment from Hotel Management
30 Apr 2024 by Hilton Tokyo, Hotel Management
Dear Poni,Thank you for staying at Hilton Tokyo.We are very fortunate to be in such a great location - walking distance from everything you could possibly need and more.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Perfect. No other words needed.
Comment from Hotel Management
30 Apr 2024 by Hilton Tokyo, Hotel Management
Dear Patrick,Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
by A verified traveler
Posted 28 Mar 2024
Service is terrible
