Ratings based on 1,206 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Room is too small. Bathroom too small. Location is too noisy and chaotic for my age group.
by A verified traveler
Posted 31 May 2024
the location is excellent.
unfortunately, the wifi in the room always has problem that is difficult to connect.
also, as its located at the center of shijuku, the noise pollution at midnight has to be concerned.
Comment from Hotel Management
31 May 2024 by front wada, Hotel Management
Thank you very much for staying at APA Hotel Shinjuku Kabukicho Tower. We are very pleased to hear your compliments about our staff. However, we are very sorry for any discomfort you may have experienced. We will strive to improve our services in the future. Thank you for your valuable feedback.
by A verified traveler
Posted 30 May 2024
The property is slap bang in the middle of the vibrant noisy area of kabukicho shinjuku , but when you enter the hotel it is the total opposite, quiet and peaceful, the staff are friendly and helpful , the hotel is very clean and well looked after , The rooftop spa/onsen baths was a big plus to this hotel , nothing better after a long day of sightseeing to get back and have a soak in the mineral spring hot baths . i would stay here again when i next visit , thankyou 😁
Comment from Hotel Management
30 May 2024 by Front Iizuka, Hotel Management
Kabukicho is a lively place throughout the day.On Saturdays and Sundays, events are sometimes held in the plaza.We apologize for any inconvenience caused.We may be able to change your room depending on the room availability, so please contact the front desk.
by A verified traveler
Posted 29 May 2024
Great central location in Shinjuku
Comment from Hotel Management
29 May 2024 by front wada, Hotel Management
Thank you very much for choosing APA Hotel Shinjuku Kabukicho Tower. We are very happy that your stay at our hotel was a pleasant one. We look forward to welcoming you again.
by A verified traveler
Posted 29 May 2024
If you want to experience Shinjuku night life this hotel is situated in a perfect spot. Plenty of restaurants and bars arounds that stay open until late night. A few steps from Don Quijote (famous department store) and the train station. Just be aware that this region is not a quite region, so if you are looking for a quite place to sleep during the night I would suggest another region.
Comment from Hotel Management
29 May 2024 by フロント 伊東, Hotel Management
この度はアパホテル〈新宿 歌舞伎町タワー〉へご宿泊頂きまして誠にありがとうございます。ご滞在の際ご満足いただけた様子が伺えて大変嬉しくおもいます。お客様の声を励みに今後のサービス向上に努めて参りますのでまた日本へお越しの際は当館をご利用頂けると幸いです。お客様のお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 26 May 2024
Small room
Comment from Hotel Management
26 May 2024 by front wada, Hotel Management
Thank you for choosing APA Hotel Shinjuku Kabukicho Tower. Thank you for choosing APA Hotel Shinjuku Kabukicho Tower among many other hotels. We will continue to improve our services to satisfy our guests. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 26 May 2024
Small room
Comment from Hotel Management
26 May 2024 by front wada, Hotel Management
Thank you for choosing APA Hotel Shinjuku Kabukicho Tower. Thank you for choosing APA Hotel Shinjuku Kabukicho Tower among many other hotels. We will continue to improve our services to satisfy our guests. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 26 May 2024
No reasonable service. Stayed for 7 days only provided 2 bottle of water. The room had been cleaned twice but the floor, the table and the bath tub still very dirty. Sure I will not go there again
Comment from Hotel Management
26 May 2024 by Front Terada, Hotel Management
Thank you for staying our hotel. We apologize for the inconvenience caused regarding the cleaning. We will share the information with our cleaning staff to make improvements and prevent recurrence.
by A verified traveler
Posted 25 May 2024
Very small rooms
Comment from Hotel Management
26 May 2024 by Reception Matsuo, Hotel Management
Thank you for choosing APA Hotel Shinjuku Kabukicho Tower.Thank you for your valuable feedback.We will take it into consideration for future hotel management.We sincerely look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by front wada, Hotel Management
Thank you for choosing APA Hotel Shinjuku Kabukicho Tower. Thank you for choosing APA Hotel Shinjuku Kabukicho Tower among many other hotels. We will continue to improve our services to satisfy our guests. We sincerely look forward to welcoming you again.
